Decision search
Your search has 50055 results
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Bristol City Council (24 004 518)
Statement Closed after initial enquiries Traffic management 06-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is nothing to indicate fault in how the Council decided to introduce the scheme.
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Wakefield City Council (24 004 927)
Statement Closed after initial enquiries Child protection 06-Aug-2024
Summary: We will not investigate this complaint about the Council’s children’s services and its involvement with the complainant’s family. This is because it concerns what happened during court proceedings. Complaints about the conduct of social workers are better considered by Social Work England.
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London Borough of Lambeth (23 018 440)
Statement Closed after initial enquiries Council tax support 06-Aug-2024
Summary: We will not investigate this complaint about a Council tax support claim as there is no evidence of fault and there is a right of appeal to a Valuation Tribunal.
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City of Bradford Metropolitan District Council (22 017 466)
Statement Upheld Special educational needs 06-Aug-2024
Summary: Ms X complained the Council failed to arrange a school place or educational provision for her child Y. The Council was at fault as it failed to identify a suitable school for Y, failed to ensure Y received the provision in their Education, Health and Care Plan and has failed to issue a final Plan following Y’s annual review. This caused Ms X distress and frustration, delayed her right of appeal and meant Y has missed out on suitable education provision. The Council has agreed to apologise and make payments to Ms X and Y and to take action to improve its services.
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Buckinghamshire Council (23 007 676)
Statement Closed after initial enquiries Planning applications 06-Aug-2024
Summary: We will not investigate this complaint about the grant of planning permission as the matter is out of time.
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London Borough of Newham (23 011 629)
Statement Closed after initial enquiries Other 06-Aug-2024
Summary: We will not investigate this complaint about how the Council communicated with the complainant. Further investigation would not lead to a different outcome.
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City of Doncaster Council (23 013 264)
Statement Upheld Homelessness 06-Aug-2024
Summary: Mr X complained about the Council’s handling of his homelessness application. We found fault because the Council considered his local connection too early in the process. Because of this, the Council failed to act to possibly prevent his homelessness. To remedy his injustice, the Council has agreed to apologise and make a symbolic payment to Mr X. It will also undertake staff training.
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Statement Upheld Special educational needs 06-Aug-2024
Summary: Miss Y complains the Council delayed when updating her son’s EHC plan. As a result, she says he remained in an unsuitable school and eventually received a permanent exclusion. After the exclusion Miss Y says the Council failed to make timely alternative provision available. We find fault causing injustice which the Council has agreed to remedy with the actions listed at the end of this statement.
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Leicester City Council (23 014 962)
Statement Upheld Charging 06-Aug-2024
Summary: Ms A has complained on behalf of a residential care home about a lack of funding by a council and an integrated care board for the increased support the care home provided to a resident. Ms A has also complained about a lack of safeguarding by the Council. We do not find fault with the Integrated Care Board. We find fault with the Council in relation to funding and safeguarding leading to a financial shortfall and increased risk for the Home. The Council has agreed to a financial remedy, apology and a reminder to staff as a satisfactory remedy.
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Midlands and Lancashire CSU HQ (23 014 962a)
Statement Closed after initial enquiries Assessment and funding 06-Aug-2024
Summary: Ms A has complained on behalf of a residential care home about a lack of funding by a council and an integrated care board for the increased support the care home provided to a resident. Ms A has also complained about a lack of safeguarding by the Council. We do not find fault with the Integrated Care Board. We find fault with the Council in relation to funding and safeguarding leading to a financial shortfall and increased risk for the Home. The Council has agreed to a financial remedy, apology and a reminder to staff as a satisfactory remedy.