Decision search
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London Borough of Hillingdon (23 018 532)
Statement Upheld Antisocial behaviour 14-Aug-2024
Summary: Miss X complained the Council failed to respond to her reports of a neighbour’s anti-social behaviour, and complained about the way the Council handled her complaint. Miss X said it caused unnecessary and avoidable distress, upset and frustration. We find the Council at fault, and this caused injustice. The Council has agreed to apologise.
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Statement Upheld Other 13-Aug-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by allocating to the case to an investigator and issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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Milton Keynes Council (24 001 188)
Statement Closed after initial enquiries Enforcement 13-Aug-2024
Summary: We will not investigate this complaint about planning permission and planning enforcement because the injustice cannot be assessed at this stage.
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Staffordshire Moorlands District Council (24 001 545)
Statement Closed after initial enquiries Enforcement 13-Aug-2024
Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault.
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North Yorkshire Council (24 001 841)
Statement Upheld Charging 13-Aug-2024
Summary: Mr W complained the Council has wrongly issued a bill for his late mother’s brief stay in a care home. He says the Council did not explain it would charge for the stay and has billed a higher sum than it paid to the care home. We found the Council at fault for not carrying out a proper financial assessment. We do not consider the Council to be at fault for issuing a bill. The Council has agreed to reissue its bill, apologise to Mr W, and review its processes to improve its service.
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London Borough of Southwark (24 002 487)
Statement Closed after initial enquiries Allocations 13-Aug-2024
Summary: We will not investigate Ms X’s complaint about delay processing her housing application, her housing register priority and housing disrepair. There was delay in processing her application but there is insufficient outstanding injustice for us to investigate, insufficient evidence of fault in the priority banding decision and the Housing Ombudsman is better placed to consider her complaint about property disrepair.
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Suffolk County Council (24 002 803)
Statement Upheld Alternative provision 13-Aug-2024
Summary: We will not investigate Miss X’s complaint about the Council’s financial remedy it paid her in recognition of her child, Y’s, lost education after they were excluded from school in March 2023. This is because the Council’s remedy was in line with the Ombudsman’s Guidance on Remedies and an investigation by the Ombudsman is unlikely to achieve anything further.
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Blackpool Borough Council (24 003 830)
Statement Closed after initial enquiries Charging 13-Aug-2024
Summary: We will not investigate this complaint about deprivation of capital. There is not enough evidence of fault to justify our involvement.
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West Sussex County Council (23 020 411)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Mr X complained about the Council’s delay in dealing with the transfer of his children’s Education, Health and Care Plans and failure to respond to his stage 2 complaint. We found there was fault by the Council which caused Mr X distress and led to the loss of educational provision for his children. To put matters right, the Council agreed to apologise to Mr X and make a symbolic payment of £500.
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West Sussex County Council (24 004 041)
Statement Upheld Special educational needs 13-Aug-2024
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.