Decision search
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Devon County Council (23 018 063)
Statement Upheld Child protection 13-Aug-2024
Summary: Miss X complained about the Council’s actions in respect of its care of her daughter, Miss Y, and the way in which it dealt with her complaint about the matter. We have not found fault with the Council.
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City of Bradford Metropolitan District Council (23 018 713)
Statement Upheld Special educational needs 13-Aug-2024
Summary: The Council was at fault for failing to provide education to Ms X’s child Y when Y could not go to school for health reasons. The Council also failed to deliver the provision in Y’s EHC plan and failed to issue a final plan following the annual review. The Council took too long to decide Y needed education otherwise than at school and delayed dealing with Ms X’s complaints. As a result, Y has been without education for 28 months and both Ms X and Y have experienced avoidable distress. The Council has agreed to apologise, provide Y with education, make payments to Ms X and Y, and act to improve its services.
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Worcestershire County Council (23 019 340)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Mrs X complained the Council failed to provide suitable support for her child resulting in declining attendance followed by a stop in attendance. Mrs X complained the Council delayed production of her child’s Education, Health and Care Plan. Mrs X also complained the Council delayed providing alternative provision of education for her child and when it did provide this it was unsuitable for her child’s needs. We found fault with the Council for failing to provide suitable education for Mrs X’s child for most of the period 14 September 2023 to 4 March 2024. We also found fault with the Council for delaying outside the statutory timescales in producing Mrs X’s child’s Education, Health and Care Plan. The Council agreed to apologise to Mrs X, pay her £150 for the frustration and uncertainty caused and £2,000 for her child’s missed education. The Council also agreed to provide guidance and training to staff about recognising contacts showing a child is absent from school, and about considering a child’s individual needs when considering suitable alternative provision of education.
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North Northamptonshire Council (23 009 139)
Statement Upheld Special educational needs 13-Aug-2024
Summary: There was fault by the Council which failed to act in line with the legal timescales in issuing Y’s Education, Health and Care Plan, delayed consulting with school placements and failed to secure educational provision on Y’s Plan or arrange alternative provision. The Council will apologise, make Mr and Mrs X a payment of £500 to reflect their avoidable distress and make Y a payment of £7200 to reflect the loss of a year of education.
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Rochdale Metropolitan Borough Council (22 012 966)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Mrs X complained the Council failed to secure the special education provision set out in Y’s Education, Health and Care (EHC) Plan. She also complained the Council failed to address concerns about Y’s access to education, or communicate effectively. We have found the Council at fault for failing to conduct an annual review of Y’s EHC Plan, resulting in Y being unable to attend college or receive the provision in the EHC Plan for two academic terms. We have made recommendations to remedy this injustice. There are parts of Mrs X’s complaint we cannot consider. We explain why in the decision statement.
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East Suffolk Council (24 004 824)
Statement Closed after initial enquiries Private housing 13-Aug-2024
Summary: We will not investigate this complaint about the Council’s refusal to cover the costs incurred by Mr X as a result of damage to his property caused by a tenant he had rented his property to. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Liverpool City Council (24 004 723)
Statement Closed after initial enquiries Council tax 13-Aug-2024
Summary: We will not investigate this complaint about the Council issuing a summons for council tax to an incorrect address. There is insufficient evidence of any significant injustice which would warrant an investigation.
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London Borough of Newham (24 004 731)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Aug-2024
Summary: We will not investigate this complaint about the Council issuing housing benefit overpayments to Mrs X. it was reasonable for her to challenge the decisions by appealing to the first-tier benefits tribunal which is the proper authority for considering appeals.
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West Lancashire Borough Council (24 004 737)
Statement Closed after initial enquiries Allocations 13-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Elmbridge Borough Council (24 004 909)
Statement Closed after initial enquiries Other 13-Aug-2024
Summary: We cannot investigate Mrs X’s complaints about the Council’s handling of her family’s planning applications and her claimed losses totalling more than £150,000. This is because she used her right of appeal to the Planning Inspectorate to challenge the Council’s decision to refuse the application the losses relate to and if she disagreed with the Council’s decisions on any other applications it would have been reasonable for her to appeal. We will not investigate Mrs X’s remaining concerns as they fall outside our time limit for investigation, relate to matters which did not cause her significant injustice and are issues more appropriate for the Information Commissioner and the courts.