Decision search
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Leeds City Council (23 016 209)
Statement Not upheld School transport 15-Aug-2024
Summary: Ms X complained about how the Council reached its decision to refuse travel support for her son. We are satisfied the Council considered all the information available and have found no fault with how it reached its decision.
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Oxfordshire County Council (23 016 452)
Statement Upheld Special educational needs 15-Aug-2024
Summary: The complainant, Miss X, complained that the Council has failed to deliver the specialist provision in her daughter's education, health and care plan, failed to act on professional reports and failed to respond to her complaints in a timely manner. We find the Council was at fault for failing to respond to Miss X’s complaints in a timely manner. This caused significant stress to Miss X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Bracknell Forest Council (23 015 717)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Mrs X complained about the Council’s failure to provide her child with a suitable education and support for their special needs when they were unable to attend school. We found the Council to be at fault. There was also fault with the Council’s communication and complaint handling. To remedy the injustice to Mrs X, the Council has agreed to apologise, make a payment and confirm action it has taken to improve its service.
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East Sussex County Council (23 015 944)
Statement Upheld Assessment and care plan 15-Aug-2024
Summary: Miss X complained about a lack of care hours provided by the Council for her son. She said the Council has refused extra care hours and had not allocated a social worker. Miss X said this has delayed a care review being completed. We find the Council was at fault. This caused significant distress to Miss X and her son. The Council has agreed to make several recommendations to address this injustice caused by fault.
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London Borough of Brent (24 006 990)
Statement Closed after initial enquiries Enforcement 15-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.
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Coulson & Collins Care Home Ltd (22 011 518)
Report Upheld Charging 15-Aug-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about Coulson & Collins Care Home Ltd. We found the care provider did not correctly record and refund an overpayment for the complainant’s late father’s care, incorrectly charged an administration fee, and delayed responding to her. It means her father’s estate is at a financial loss and she has been caused uncertainty and distress, as well as the frustration of having to complain to us.
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Brighton & Hove City Council (23 013 280)
Statement Upheld Other 15-Aug-2024
Summary: Ms M complained the Council failed to address her concerns about the adult care services her son, Mr S, receives. The Council is at fault for delay reviewing Mr S’s care plan and failing to carry out a transport assessment.
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Middlesbrough Borough Council (23 012 894)
Statement Upheld Special educational needs 15-Aug-2024
Summary: Mrs X complained the Council failed to provide an education and special educational provision for her child, and ignored her complaint. She said her child has missed out on education, which impacted their mental health and wellbeing. She said it caused unnecessary distress and frustration. We do not find the Council at fault for the way it handled the child’s education. But we find the Council at fault for its complaint handling, which caused injustice. The Council has agreed to apologise, make a payment, and improve its service.
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Lewes District Council (24 004 706)
Statement Closed after initial enquiries Allocations 15-Aug-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Essex County Council (24 005 005)
Statement Closed after initial enquiries Special educational needs 15-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision following an Education Health and Care Plan annual review. It is reasonable to expect Mr X to appeal to the Tribunal.