Decision search
Your search has 50055 results
-
Essex County Council (24 004 725)
Statement Upheld Special educational needs 20-Aug-2024
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care assessment process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Stoke-on-Trent City Council (24 004 759)
Statement Closed after initial enquiries Allocations 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify to join the housing register. This is because there is insufficient evidence of fault by the Council.
-
East Hampshire District Council (24 004 811)
Statement Closed after initial enquiries Refuse and recycling 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to increase the charge for its garden waste collection service. This is because there is insufficient evidence of fault.
-
Hinckley & Bosworth Borough Council (24 005 117)
Statement Closed after initial enquiries Enforcement 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of planning matters relating to Mr X’s planning applications and a planning enforcement visit to a site he owns. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because Mr X had appeal rights to the Planning Inspectorate which we would reasonably have expected him to have used.
-
Hinckley & Bosworth Borough Council (24 005 137)
Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate this complaint about the Council issuing a demand for non-domestic rates for business premises which were divided in 2017. The courts are better placed to decide liability for business premises.
-
London Borough of Bexley (24 005 138)
Statement Closed after initial enquiries Other 20-Aug-2024
Summary: We will not investigate this complaint about the Council sending Mr X an automatic reply to an enquiry he made. This is because there is no evidence to suggest fault by the Council.
-
Gateshead Metropolitan Borough Council (24 005 231)
Statement Upheld Charging 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide information about care charges when he moved to supported living accommodation. The Council has already waived the care fees for the period before it provided costs information in their entirety and further investigation would not lead to a different outcome.
-
London Borough of Lambeth (24 005 355)
Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024
Summary: We will not investigate Miss X’s complaint about penalty charge notices issued to her contractor. This is because we could not say the issue of the penalty charge notices caused Miss X injustice as she was not liable for them. The proper way to challenge the penalty charge notices was through the statutory appeals process and the right of appeal applied to the contractor as the registered keeper of the vehicle, not Miss X.
-
Hampshire Hospitals NHS Foundation Trust - North Hampshire Hospital (24 001 351a)
Statement Closed after initial enquiries Hospital acute services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.
-
Southern Central Ambulance Service NHS Foundation Trust (24 001 351b)
Statement Closed after initial enquiries Ambulance services 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.