Decision search
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West Sussex County Council (23 018 655)
Statement Upheld Charging 20-Aug-2024
Summary: The Council delayed too long in assessing Mrs X’s finances properly. As a result, she was faced with a large and unexpected invoice. Mr A also complains the Council tried to contact him on an incorrect address. The Council agrees to apologise for the delays, offer a sum in recognition of the distress caused and agree a payment plan.
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Cannock Chase District Council (23 018 814)
Statement Upheld Enforcement 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. It is reasonable to expect the complainant to have contacted us sooner in relation to the earlier events, there is not enough evidence of fault in the way the planning enforcement decision was reached, and the Council has now taken appropriate action in response to the complaint.
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London Borough of Croydon (23 019 545)
Statement Upheld Commercial and contracts 20-Aug-2024
Summary: Mr B complained that the Council had failed to take effective action to stop a resident blocking access to his garage. It had also failed to respond to his communications about the problems or refund the garage rent despite promising to do so. We have found fault in the Council’s actions causing Mr B an injustice. The Council has taken action to stop the anti-social behaviour, to refund the past rent to Mr B and freeze ongoing payments. It has also agreed to apologise to him, make a symbolic payment of £300 and improve its record-keeping for the future
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Transport for London (23 019 849)
Statement Closed after initial enquiries Traffic management 20-Aug-2024
Summary: We will not investigate this complaint about potential discrimination by Transport for London for allegedly prioritising digital payment methods which the complainant says are not accessible to all service users. This is because the evidence suggests that problems the complainant has experienced using alternative methods are irregular in frequency as opposed to being extensive. We do not consider there is sufficient evidence of the complainant having been caused a significant enough injustice to warrant an investigation.
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Leeds City Council (23 020 076)
Statement Upheld Refuse and recycling 20-Aug-2024
Summary: Miss X complained the Council has repeatedly failed to complete her assisted bin collection as agreed. The Council was at fault which caused Miss X frustration and distress. The Council has agreed to apologise and carry out monitoring to ensure it completes Miss X’s collections in future.
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Surrey County Council (23 020 484)
Statement Upheld Special educational needs 20-Aug-2024
Summary: There was a delay in issuing Mr Y’s Education, Health and Care Plan. This caused avoidable frustration, confusion and a delay in appeal rights for which the Council has already offered an appropriate payment. The Council will apologise and make an additional payment of £7200 to reflect the loss of special educational provision Mr Y was entitled to.
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Milton Keynes Council (23 021 006)
Statement Closed after initial enquiries Antisocial behaviour 20-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action against a council tenant who Mr X says is causing noise nuisance and anti-social behaviour. We cannot investigate complaints about the management of tenancies by social housing landlords.
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London Borough of Ealing (24 000 008)
Statement Upheld Domiciliary care 20-Aug-2024
Summary: Mrs Y complained the Council failed to arrange suitable care for her mother, Mrs X, when she was discharged from hospital. Mrs Y said this meant she and her sister, Ms W, had to provide the care instead. The Council was at fault for delay in arranging a new care provider to help Mrs X, when the original provider did not work out. This caused Mrs Y and her sister Ms W avoidable frustration and upset, for which the Council will apologise. The Council will also identify why the delay happened and what steps it needs to take to prevent similar fault in future.
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Buckinghamshire Council (24 000 349)
Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council not fixing a road defect next to his property for several years, and closing his report about the defect. Events before April 2023 are late and there are no good reasons to investigate them. There is not enough evidence of Council fault, nor enough significant personal injustice to Mr X to warrant us investigating. We also cannot achieve the complaint outcome he seeks. It would be reasonable for Mr X to pursue at court any finding on whether the Council’s highway meets legal standards. It would also be reasonable for him to pursue any claim of property damage he considers has been caused by the Council with its insurers and the courts.
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Hampshire County Council (24 001 351)
Statement Closed after initial enquiries Safeguarding 20-Aug-2024
Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.