Decision search
Your search has 50055 results
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Kent County Council (24 005 497)
Statement Closed after initial enquiries Public transport 21-Aug-2024
Summary: We will not investigate this complaint that the Council has not provided evidence so the complainant can make a claim against the postal service. This is because there is insufficient evidence of fault by the Council. In addition, we do not re-consider complaints we have already decided.
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London Borough of Lambeth (24 006 725)
Statement Closed after initial enquiries Other 21-Aug-2024
Summary: We will not investigate this complaint that the Council failed to meet its duty under the Local Audit and Accountability Act 2014. This is because Mr X is not caused a level of personal loss that would justify our further involvement.
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Torridge District Council (24 007 558)
Statement Closed after initial enquiries Planning applications 21-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
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North East Lincolnshire Council (24 005 922)
Statement Closed after initial enquiries Other 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because we are unlikely to find fault.
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Statement Closed after initial enquiries Antisocial behaviour 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of reports of neighbour anti-social behaviour (ASB) and nuisance made by Mr X. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.
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Lewes District Council (24 008 271)
Statement Closed after initial enquiries Refuse and recycling 21-Aug-2024
Summary: We will not investigate Mrs X’s complaint that the Council’s refuse collectors are responsible for the damage to her car. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to go to court.
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London Borough of Waltham Forest (24 008 363)
Statement Closed after initial enquiries Parking and other penalties 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s response to his parking complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of a significant injustice to justify our involvement.
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London Borough of Southwark (23 013 643)
Statement Upheld Allocations 21-Aug-2024
Summary: Miss X complained the Council failed to award her housing application the correct priority banding. We found fault in how the Council awarded bedroom eligibility to Miss X’s application, but this did not prevent her from bidding for properties she was eligible to bid on. We did not find fault in how it considered medical information provided by Miss X. The Council agreed to apologise to Miss X for the fault we found.
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London Borough of Enfield (23 018 111)
Statement Upheld Assessment and care plan 20-Aug-2024
Summary: Mr X complained on behalf of Mrs Y and her disabled son, Mr Z, that the Council’s care and support plan for Mr Z did not provide him or his family with sufficient support. Mr X says this has placed a strain on Mrs Y and her family. We found fault by the Council. The Council has agreed to carry out a re-assessment of Mr Z’s care needs and a carer’s assessment for Mrs Y.
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London Borough of Barnet (23 018 282)
Statement Closed after initial enquiries Council tax 20-Aug-2024
Summary: We will not investigate Mr X’s complaint about fees added to his council tax account for non-payment of council tax. There is insufficient evidence of fault to warrant an investigation.