Decision search
Your search has 49843 results
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London Borough of Tower Hamlets (24 006 898)
Statement Closed after initial enquiries Allocations 24-Sep-2024
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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London Borough of Redbridge (24 007 078)
Statement Closed after initial enquiries Refuse and recycling 24-Sep-2024
Summary: We will not investigate this complaint about the Council’s refusal to require the freeholder of blocks of flats to buy bins. There is no evidence of fault in the Council’s actions. It has not its’ duty to instruct the freeholder to buy bins. The supply, maintenance and repair of waste and recycling containers for flats, is the responsibility of the Management Agent, Resident Association or Facility Management company.
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Goldenhill Nursing Home (24 006 918)
Statement Closed after initial enquiries Residential care 24-Sep-2024
Summary: We will not investigate Ms X’s complaint that the care home misplaced a former resident’s possessions. The possessions did not belong to Ms X. There is insufficient personal injustice to warrant an investigation and it is unlikely an investigation would lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (24 007 051)
Statement Closed after initial enquiries Friends and family carers 24-Sep-2024
Summary: We will not investigate this complaint about an alleged lack of financial support from the Council back in 2015 when the complainant was granted a special guardianship order. The complaint is both late and historical. There are no good reasons to exercise discretion and investigate now because the passage of time means there is not a realistic prospect of reaching a sound, fair, and meaningful decision.
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London Borough of Haringey (24 006 921)
Statement Closed after initial enquiries Homelessness 24-Sep-2024
Summary: We will not exercise discretion to investigate this complaint about the Council use of unsuitable interim accommodation in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Hampshire County Council (24 007 647)
Statement Closed after initial enquiries School admissions 24-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Schools Admissions Appeal Panel’s decision not to provide his child with a place at School Z. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place, and any remaining injustice is not significant enough to warrant our involvement.
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Darlington Borough Council (24 007 687)
Statement Upheld Other 24-Sep-2024
Summary: We will not investigate this complaint about Lifeline services provided to meet adult social care needs. The Council accepted fault and has taken satisfactory action to acknowledge the impact on the complainant and improve future service. There is not enough evidence to suggest a wider problem that would justify investigation.
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Statement Closed after initial enquiries Councillor conduct and standards 24-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint about councillor conduct. This is because there is insufficient injustice caused to Mr X from his complaint to warrant our further involvement.
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London Borough of Havering (24 007 693)
Statement Closed after initial enquiries Parking and other penalties 24-Sep-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the Council has cancelled the fine and the complainant could have used the statutory process.
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Mid Devon District Council (24 007 730)
Statement Closed after initial enquiries Antisocial behaviour 24-Sep-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action against its tenant for anti-social behaviour over a four-year period. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.