Decision search
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North Somerset Council (25 003 707)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse and recycling centre denying him access to its services in a box van he hired. This is because the claimed injustice is not significant enough to warrant our involvement.
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Walsall Metropolitan Borough Council (25 003 855)
Statement Closed after initial enquiries Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s homelessness application. It was reasonable for Mrs X to appeal to the County Court against this decision.
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Hertfordshire County Council (25 003 891)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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Lewes District Council (25 001 410)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025
Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.
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City of Doncaster Council (25 001 510)
Statement Closed after initial enquiries Allocations 13-Jul-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council. We cannot investigate any complaint about disrepair or anti-social behaviour because we cannot investigate a council when it is acting as a landlord.
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North Northamptonshire Council (25 001 635)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Hampshire County Council (25 001 666)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about matters concerning her children’s education. This is because the law prevents us from investigating what happens in schools and because her complaint about the actions of the Council is made late.
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Eastbourne Borough Council (25 001 878)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025
Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Wandsworth (25 001 879)
Statement Closed after initial enquiries Friends and family carers 13-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to provide adequate support for children in his care. This is because his complaint is made late and there is no good reason to exercise discretion and consider it now.
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Mind Care & Support Limited (25 001 963)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We have no remit to investigate this complaint about the conduct of a resident looked after by the Care Provider. This is because the complaint matters are not linked to personal care support.