Decision search
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Portsmouth City Council (23 009 858)
Statement Upheld Special educational needs 24-Sep-2024
Summary: Mrs X complained that the Council failed to provide suitable education to her daughter who was out of school. We have found that there was no fault in the way the Council considered whether it should provide alternative education. There was delay in how it responded to Mrs X’s complaints, but this did not cause an injustice which requires further investigation. We have therefore completed our investigation and are closing the complaint.
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Statement Closed after initial enquiries Special educational needs 24-Sep-2024
Summary: We will not investigate this complaint about the educational placement the Council named in an Education, Health, and Care Plan. Mrs X had a right to appeal this decision, and it would have been reasonable for her to use it.
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Wiltshire Council (23 014 340)
Statement Upheld Special educational needs 24-Sep-2024
Summary: Ms X complained the Council did not deliver suitable alternative education to her son when he was unable to attend mainstream education and that it did not deliver specialist provision outlined in his Education, Health and Care Plan. We found fault because the Council did not act decisively to try and secure alternative education for her son and did not have appropriate oversight of what specialist provision was being delivered to him. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Ms X, issue reminders to relevant staff and consider reviewing some of its procedures.
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Devon County Council (23 021 257)
Statement Upheld Special educational needs 24-Sep-2024
Summary: Mrs X complained the Council delayed completing her daughter, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by an 18 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by six weeks after it received the EP advice. This caused Mrs X distress, uncertainty and delayed her right of appeal to the SEND tribunal. The Council agreed to make a payment to acknowledge this injustice.
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Royal Borough of Windsor and Maidenhead Council (24 002 587)
Statement Closed after initial enquiries Enforcement 24-Sep-2024
Summary: We will not investigate this complaint about an alleged lack of action by the Council to take enforcement action in respect of alleged breaches of planning consent. This is because there is insufficient evidence of fault by the Council to warrant an investigation. The Council is actively considering its enforcement powers and taking decisions accordingly as it is expected to do.
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West Sussex County Council (24 003 357)
Statement Closed after initial enquiries School transport 24-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s home to school transport team. This is because an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Stoke-on-Trent City Council (24 004 704)
Statement Closed after initial enquiries School transport 24-Sep-2024
Summary: We will not investigate this complaint about financial contributions for post-16 home to school transport. Further investigation would not lead to a different outcome.
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Cheshire East Council (24 005 039)
Statement Closed after initial enquiries Other 24-Sep-2024
Summary: We will not investigate this complaint about a breach of planning control and noise nuisance at a neighbour’s property. We consider further investigation will not lead to a different outcome.
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Horsham District Council (24 005 140)
Statement Closed after initial enquiries Planning applications 24-Sep-2024
Summary: We will not investigate this complaint about the Council approving a planning application for a development behind the complainant's home. There is not enough evidence to conclude that any fault has affected the planning outcome, so the complainant has not been caused a significant injustice.
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South Gloucestershire Council (24 005 333)
Statement Closed after initial enquiries Noise 24-Sep-2024
Summary: We will not exercise discretion to investigate this complaint about noise nuisance in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.