Decision search
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Leeds City Council (23 016 943)
Statement Upheld Homelessness 06-Oct-2024
Summary: The Council failed to inform Mr X of its decision that he was not homeless in March 2023, which caused him uncertainty. The Council later failed to make further enquiries into a disclosure that Mr X may have been homeless due to domestic abuse, which caused him further uncertainty. The Council has agreed to apologise to Mr X for the injustice caused and carry out service improvements. We have not investigated Mr X’s complaint about his banding on the housing register as there is no worthwhile outcome achievable from further investigation.
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Northumberland County Council (23 017 490)
Statement Upheld Special educational needs 06-Oct-2024
Summary: Ms Y has two sons who both have Education, Health and Care plans in place. Ms Y complained the Council has failed to implement the provision in either plan, and the Council accepted this to be true. We found the Council at fault and recommended the Council apologise, make a payment in acknowledgement of the injustice caused, and make service improvements.
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Bolton Metropolitan Borough Council (23 018 073)
Statement Upheld Assessment and care plan 06-Oct-2024
Summary: Mr X complains the Council took too long to put his support in place and started charging him for his support long before he received it. The delay in arranging Mr X’s support and charging him for it before it started caused avoidable distress to Mr X. The Council needs to apologise for these faults and pay financial redress.
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Kent County Council (23 019 374)
Statement Upheld School transport 06-Oct-2024
Summary: Miss Y complains the Council wrongly refused to provide transport assistance for her two children to attend a local primary school. There is no fault in how the Council considered the application and appeal for Miss Y’s youngest child because they are not attending their closest school. However, there is fault in how the Council considered the application for the other child because the closest school told Miss Y it had no spaces in that child’s year group. The Council has agreed to the actions listed at the end of this to statement to remedy the injustice caused by fault.
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Cambridgeshire County Council (23 019 550)
Statement Upheld Special educational needs 06-Oct-2024
Summary: Mr X complained about the Council’s handling of his child, Y’s education since their Education, Health and Care (EHC) Plan annual review in September 2022. The Council was at fault. It delayed consulting with secondary schools for Y and delayed issuing Y’s amended EHC Plan. All this delayed Y’s transition to secondary school until 2024 which caused Y and Mr X distress, uncertainty and frustration and impacted on Y’s social development.
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London Borough of Lewisham (23 020 191)
Statement Closed after initial enquiries Homelessness 06-Oct-2024
Summary: We will not investigate this complaint about Council’s offer of temporary accommodation to a homeless applicant. It was reasonable for her to seek a review of suitability which she subsequently did.
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Lancashire County Council (23 020 361)
Statement Upheld Assessment and care plan 06-Oct-2024
Summary: Mr X complained about how the Council managed his adult son, Mr Y’s care needs, assessed his capacity to make decisions about his care and supported him and Mr Y’s mother as Mr Y’s carers. The Council delayed in resolving concerns about Mr Y’s capacity, failed to issue an up-to-date carer’s support plan and did not ensure Mr Y’s care needs were met. This caused Mr Y uncertainty and meant Mr and Mrs X had to provide additional care without appropriate support. The Council will apologise for the injustice caused, make symbolic payments to Mr Y and Mr and Mrs X and take action to resolve its concerns about Mr Y’s capacity.
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London Borough of Haringey (23 020 659)
Statement Not upheld Allocations 06-Oct-2024
Summary: Mr X complained about the Council’s handling of his housing application and said his home is overcrowded. He said this impacted his family’s physical and mental health. The Council was not at fault.
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Lancashire County Council (23 021 314)
Statement Closed after initial enquiries Special educational needs 06-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a review of an Education Health and Care Plan. This is because delays and poor communication have not caused a significant enough injustice to the complainant and the contents of the plan has been appealed to a tribunal.
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Royal Borough of Kingston upon Thames (23 021 434)
Statement Upheld Charging 06-Oct-2024
Summary: Miss X complained the Council overcharged for her mother, Mrs Y’s care package, delayed pursuing unpaid invoices and failed to issue amended invoices even after she complained. The Council charged Mrs Y for more care than she needed and delayed issuing revised invoices following Miss X’s complaint. The Council has agreed to apologise, make a payment to acknowledge the distress and frustration caused and issue revised invoices.