Decision search
Your search has 50055 results
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Wirral Metropolitan Borough Council (24 007 937)
Statement Closed after initial enquiries Special educational needs 10-Oct-2024
Summary: We will not investigate this complaint that the Council has failed to address the complainant’s son’s special educational needs and has failed to make alternative educational provision for him. Her complaint about the period before her son’s Education Health and Care Plan was issued is late and there are no grounds for us to investigate it now. Her appeal to the First Tier Tribunal (Special Educational Needs and Disability) places subsequent matters outside our jurisdiction.
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London Borough of Ealing (24 007 761)
Statement Closed after initial enquiries Other 10-Oct-2024
Summary: We will not investigate Ms Y’s complaint that her child’s school failed to increase her child’s timetable from part-time to full-time by the end of July 2024. There is not enough evidence of fault by the Council to warrant investigation. There is an absolute bar that prevents us investigating the action of a school.
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Breckland District Council (24 012 040)
Statement Closed after initial enquiries Land 10-Oct-2024
Summary: We cannot investigate this complaint from a Parish Council complaining about sale of land to a private buyer without consulting the Parish Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are prohibited from investigating complaints made by Parish Councils.
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London Borough of Islington (24 012 053)
Statement Closed after initial enquiries Licensing 10-Oct-2024
Summary: We cannot investigate this complaint about the Council taking Mr X to court for issues in connection with a property he rents out. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to consider matters that have been to court.
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London Borough of Havering (24 012 077)
Statement Closed after initial enquiries Parking and other penalties 10-Oct-2024
Summary: We will not investigate this complaint about a penalty charge notice as it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is a statutory appeal process which Mr X can reasonably make use of.
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London Borough of Newham (24 012 090)
Statement Closed after initial enquiries Council tax 10-Oct-2024
Summary: We will not investigate Mr B’s complaint about a data breach because Mr B may complain to the Information Commissioner. It is reasonable for Mr B to challenge the Council’s council tax decision by putting in an appeal to the Valuation Tribunal.
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London Borough of Havering (24 012 147)
Statement Closed after initial enquiries Other 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage caused to his windscreen when the Council’s contractors were mowing grass outside his house. This is because it does not meet the tests in the Assessment Code on how we decide which complaints to investigate. In this case, the courts are best placed to determine any Council liability. It is therefore reasonable to expect the complainant to go to court.
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Essex County Council (24 012 173)
Statement Closed after initial enquiries Trees 10-Oct-2024
Summary: We will not investigate this complaint about damage caused to the complainant’s property by a Council owned tree. This is because it does not meet the tests in our Assessment Code on which complaints we investigate. As the courts are best placed to determine any Council liability it is reasonable to expect the complainant to go to court to achieve the outcome he wants.
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West Northamptonshire Council (23 018 294)
Statement Upheld Enforcement 09-Oct-2024
Summary: On behalf of Mr X, Ms Y complained the Council acted incorrectly when dealing with reported planning breaches. Ms Y said this caused Mr X distress. We have found the Council at fault for delays in updating Ms Y and Mr X. The Council has agreed to apologise for any injustice caused by the delays and remind its staff to ensure members of the public are kept updated on progress when it is investigating reports of planning breaches.
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Durham County Council (23 019 438)
Statement Upheld Charging 09-Oct-2024
Summary: Mr C complains about the Council’s care charges and increases in care to his brother. The Council is at fault for making changes to a support plan without clarifying the services provided, and providing wrong and delayed invoices. These faults have caused frustration, time, and trouble. To remedy the complaint the Council has agreed to apologise to Mr C, make him a symbolic payment, and provide a detailed amended invoice. It will also make service improvements.