Decision search
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London Borough of Hackney (23 016 858)
Statement Upheld Homelessness 10-Oct-2024
Summary: The Council failed to provide Ms X with interim accommodation when she first tried to flee domestic abuse. Ms X also experienced several months without hot water in her hostel accommodation due to service failure. The Council was not at fault for the restrictions the hostel placed on visitors attending the accommodation. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £850 and carry out service improvements.
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London Borough of Sutton (24 000 097)
Statement Upheld Homelessness 10-Oct-2024
Summary: Ms X complained about the way the Council dealt with her when she was homeless. The organisation delivering the Council’s homelessness service failed to notify Ms X that the Council no longer owed her the prevention or relief housing duties and delayed deciding if the Council owed her the main housing duty. This was fault. This caused Ms X avoidable frustration, for which the Council will apologise. It will also work with the organisation acting on its behalf to ensure it sends notification letters in future and to reduce delays in main housing duty decisions in all instances.
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Buckinghamshire Council (24 000 842)
Statement Upheld Assessment and care plan 10-Oct-2024
Summary: Mr X complains on behalf of his mother, Mrs Y, the Council has failed to take account of professionals’ views when deciding the best care placement for Mrs Y. As a result, he says the Council’s flawed decision making has left his mother without the care she needs. We have found fault in the Council’s decision-making process, and it has agreed to make a financial payment to Mrs X and Mr Y and make service improvements.
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London Borough of Hounslow (24 000 878)
Statement Not upheld Enforcement 10-Oct-2024
Summary: Mr X complained the Council did not take adequate enforcement action against a business next to his home. We have found no fault with the Council who acted quickly and efficiently in response to Mr X's reports of alleged breaches.
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South Tyneside Metropolitan Borough Council (24 001 891)
Statement Not upheld Refuse and recycling 10-Oct-2024
Summary: Ms X complains the Council failed to collect refuse regularly since November 2023 due to an ongoing dispute with the refuse workers. Ms X says that due to her disabilities this has led to a build-up of uncollected rubbish which has affected her mental health. We have found no fault in the Council’s actions.
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London Borough of Southwark (24 001 907)
Statement Upheld Allocations 10-Oct-2024
Summary: Ms X complains the Council did not deal with her housing properly. The Council delayed assessing her medical needs, did not correctly determine her medical priority and did not inform her of her right to a review of its decision. Ms X had to live in unsuitable accommodation for 18 months. The Council will make a direct offer of housing to Ms X. The Council should also apologise, pay Ms X £3,600 for uncertainty and distress, relieve Ms X’s current housing problems and provide guidance to staff.
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Breckland District Council (24 004 225)
Statement Closed after initial enquiries Planning applications 10-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council failed to properly assess the noise nuisance impact of an industrial solar park by not requiring the application submit a noise impact assessment when deciding on a planning application. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Newcastle upon Tyne City Council (22 011 148)
Statement Upheld Charging 10-Oct-2024
Summary: Mr X complained about how the Council dealt with safeguarding allegations involving his mother, Mrs Y. He complained the Council charged her for remaining in a care home while it completed the investigation. Mr X said the Council bullied him and made false allegations to the Office of the Public Guardian. He also complained about the Council’s complaint handling. Mr X said this caused him distress. There was fault in the way the Council did not inform Mr X about the financial implications of the residential placement and delays in the complaint handling. This frustrated Mr X. The Council has already remedied this fault.
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St Helens Metropolitan Borough Council (23 008 652)
Statement Closed after initial enquiries Refuse and recycling 10-Oct-2024
Summary: We will not investigate this complaint about a delay in responding to a complaint about a missed recycling collection. We do not consider the complainant suffered a significant personal injustice which justifies an investigation.
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Lincolnshire County Council (23 011 708)
Statement Upheld Special educational needs 10-Oct-2024
Summary: Miss X complained the Council failed to provide her child, Y, with the special educational provision set out in his Education, Health and Care Plan. The Council accepted fault for failing to provide Y with the special educational provision. The Council has agreed to apologise and make symbolic payments to Miss X to remedy the injustice caused.