Decision search
Your search has 50055 results
-
Cumberland Council (24 006 038)
Statement Closed after initial enquiries Domiciliary care 10-Oct-2024
Summary: We will not investigate this complaint about the conduct of a care worker and how it was investigated. This is because it is unlikely we could add to the care provider’s investigation or reach a different outcome. We also cannot achieve the outcome the complainant wants; staff dismissal.
-
Westminster City Council (24 006 059)
Statement Closed after initial enquiries Antisocial behaviour 10-Oct-2024
Summary: We cannot by law investigate this complaint about legal action brought against the complainant by the Council in relation to alleged anti-social behaviour. This is because the issues complained about relate to matters subject to legal proceedings in court.
-
Basildon Borough Council (24 006 082)
Statement Closed after initial enquiries Homelessness 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application. He says the Council has not provided them with a suitable property and that it refused to buy their current property from their landlord. This is because the potential fault has not caused any significant injustice. In addition, there is insufficient evidence of fault, and it was reasonable for Mr X to have requested the Council complete a review.
-
Buckinghamshire Council (24 006 575)
Statement Closed after initial enquiries Planning applications 10-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to tell the complainant about a planning application, the way it considered the planning application and a breach of the data protection regulations. We have not seen evidence of fault in the way the Council considered the application. Further investigation will not lead to a different outcome, and we cannot achieve the outcome the complainant is seeking.
-
Worcestershire County Council (24 006 744)
Statement Closed after initial enquiries Charging 10-Oct-2024
Summary: We will not investigate Mrs X complaint the Council failed to give her sufficient information about top up fees for her mother’s residential care placement. This is because there is insufficient evidence of fault. In addition, the accepted fault has not caused any significant injustice.
-
London Borough of Hounslow (24 006 777)
Statement Closed after initial enquiries Allocations 10-Oct-2024
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation.
-
Ashford Borough Council (24 007 413)
Statement Closed after initial enquiries Refuse and recycling 10-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage to his refuse bin and the charge for a replacement. This is because there is insufficient evidence of fault by the Council. Also, the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
-
Worcestershire County Council (23 004 979)
Report Upheld Disabled children 10-Oct-2024
Summary: Ms X complained about the actions of the District Council and County Council in undertaking adaptations to a property to meet the needs of her disabled child Y. As a result, Ms X says the adaptations were not appropriate and further works were required. This meant the family was living in an unsuitable property for longer than necessary, which caused the family significant distress and disruption and meant Y had to spend six weeks in respite away from the family. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended)
-
Bromsgrove District Council (23 004 976)
Report Upheld Disabled children 10-Oct-2024
Summary: Ms X complained about the actions of the District Council and County Council in undertaking adaptations to a property to meet the needs of her disabled child Y. As a result, Ms X says the adaptations were not appropriate and further works were required. This meant the family was living in an unsuitable property for longer than necessary, which caused the family significant distress and disruption and meant Y had to spend six weeks in respite away from the family. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended)
-
Royal Borough of Greenwich (24 009 397)
Statement Closed after initial enquiries Parking and other penalties 10-Oct-2024
Summary: We will not investigate this complaint about the Council refusing an application for a vehicle crossover. The evidence suggests the Council reached its decision properly, so investigation is unlikely to find fault.