Decision search
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Crawley Borough Council (24 007 859)
Statement Closed after initial enquiries Private housing 15-Oct-2024
Summary: We will not investigate this complaint about payments the Council has offered to Miss X, under its Deposit Service, for damage caused to her rental property as Miss X can seek a remedy in court.
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Leeds City Council (24 007 630)
Statement Upheld Other 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s knowledge on the Nearest Relative under the Mental Health Act, and how it treated the Nearest Relative when their relative was in mental health crisis. The Council has apologised to the complainant for the distress it caused and has committed to training relevant staff. We are satisfied with the Council’s actions; it is unlikely an Ombudsman investigation would reach a different outcome.
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London Borough of Harrow (24 007 463)
Statement Closed after initial enquiries Transport 15-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Wokingham Borough Council (24 012 343)
Statement Closed after initial enquiries Trees 15-Oct-2024
Summary: We will not investigate this complaint about the Council giving consent for a healthy tree to be felled. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Bromley (24 012 406)
Statement Closed after initial enquiries Highway repair and maintenance 15-Oct-2024
Summary: We will not investigate Mr B’s complaint that the Council has not paid him compensation after his car was scratched by an overgrown roadside tree. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Leeds City Council (23 021 204)
Statement Upheld Special educational needs 14-Oct-2024
Summary: The Council should have considered its section 19 duty to Mr X’s child, Z, a year earlier than it did. Its failure to do so caused a period of uncertainty about what education Z should have received and later, two terms of avoidable missed provision. The Council also delayed by 38 weeks in concluding Z’s Education, Health and Care (EHC) Needs Assessment. To recognise the injustice caused, the Council has agreed to pay Mr X £3,050 and carry out service improvements.
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Cheshire West & Chester Council (23 021 349)
Statement Not upheld Planning applications 14-Oct-2024
Summary: Mr X said the Council failed to properly consider differing ground levels in granting planning permission for development near his home. We found no fault in how the Council both reached its decision to grant planning permission and investigated Mr X’s reports of breaches of planning control on the development site.
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City of Wolverhampton Council (23 021 448)
Statement Upheld Special educational needs 14-Oct-2024
Summary: Mrs X complained the Council delayed issuing her son (Y’s) amended Education Health and Care (EHC) Plan within timescales following an annual review in March 2023. The Council was at fault because it failed to issue an amended EHC Plan until September 2024. This has caused distress and uncertainty about her son’s education and has delayed her right of appeal to the SEND tribunal. The Council should make payments to recognise this.
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Hampshire County Council (23 017 135)
Statement Upheld Charging 14-Oct-2024
Summary: There was fault as there was a delay in the financial assessment and the Council delayed informing Mr and Mrs B what Mr B’s financial contribution to the care package cost would be. The Council also failed to send Mr and Mrs B a copy of the assessment and care plan. The Council has already reduced its invoice so the financial injustice has been addressed. The Council has also agreed to apologise and to carry out a service improvement.
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Uttlesford District Council (24 000 151)
Statement Upheld Refuse and recycling 14-Oct-2024
Summary: Mr X complained that between March 2023 and February 2024 the Council mismanaged its waste collection service resulting in many missed bin collections from his property. The Council accepts its service fell below expected standards during this period but has now provided additional resources and the service is operating as expected. A suitable remedy is agreed.