Decision search
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Worcestershire County Council (23 014 839)
Report Upheld Special educational needs 15-Oct-2024
Summary: Ms X complained about how the Council handled the education and met the special educational needs of her foster child, Y, who she looked after under a kinship care arrangement. She said Y missed out on special educational provision and was isolated from all other children, which affected Y’s education and wellbeing, caused Ms X frustration and distress and put Y’s placement with her at risk. Since 2019, Worcestershire Children First has provided children’s services functions, as a wholly Council owned company, on behalf of Worcestershire County Council, following a direction by the Department of Education. This has included having a Chairperson and Board made up of non-executive and executive Directors who were responsible for the day to day running of the Company. Where an organisation is providing services on behalf of a council, we can investigate complaints about the actions of these providers, but the council remains responsible for the services, actions, and our recommendations. (Local Government Act 1974, sections 24A(1)(a) and 25(7), as amended).
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Nottinghamshire County Council (24 009 378)
Statement Closed after initial enquiries Highway repair and maintenance 15-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to deal with the complaint.
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West Lindsey District Council (24 009 944)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Oct-2024
Summary: We will not investigate this complaint that the Council is not providing enough support to help the complainant pay her rent. This is because there is insufficient evidence of fault by the Council.
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Blackpool Borough Council (24 010 041)
Statement Closed after initial enquiries Other 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of a complaint Miss X made about the conduct of one of its employees. This is because there is insufficient evidence of Council fault causing an injustice to Miss X.
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Slough Borough Council (24 008 803)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision on Ms X’s housing benefit and council tax support claims. It was reasonable for her to appeal to the independent benefits tribunal and the Valuation Tribunal following a review by the Council.
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Statement Closed after initial enquiries Refuse and recycling 15-Oct-2024
Summary: We will not investigate this complaint that the Council has refused the complainant’s request for an extra rubbish bin. This is because there is insufficient evidence of fault by the Council.
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London Borough of Lambeth (24 008 897)
Statement Closed after initial enquiries Parking and other penalties 15-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to consider her representations against a penalty charge notice. This is because Miss X is not the owner of the vehicle and has no right in law to make representations against the notice.
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Coventry City Council (24 009 194)
Statement Closed after initial enquiries Child protection 15-Oct-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. Many of the issues raised happened too long ago or were considered in court proceedings. We could not add to the Council’s investigation into parts of the complaint that the Council upheld and there is insufficient evidence of fault in how it dealt with other matters.
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North Tyneside Metropolitan Borough Council (24 009 199)
Statement Closed after initial enquiries Trees 15-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council deciding not to remove a tree it owns which is near his property. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. Even if we did investigate, we could not achieve the outcome he seeks.
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Essex County Council (24 009 238)
Statement Closed after initial enquiries Transport 15-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has now awarded a badge.