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  • Suffolk County Council (24 008 375)

    Statement Closed after initial enquiries Special educational needs 14-Oct-2024

    Summary: We will not investigate Mrs X’s complaint the Council delayed finalising her child, Y’s, Education, Health and Care Plan following a Tribunal order and about delays in securing Y’s educational provision. This is because the Council apologised for the delays, and further investigation is unlikely to achieve any additional outcome. We cannot investigate the Council’s conduct during the Tribunal process.

  • City of York Council (24 008 632)

    Statement Closed after initial enquiries Rights of way 14-Oct-2024

    Summary: We will not investigate this complaint about rights of way because any injustice is not significant enough to justify our involvement.

  • City of Bradford Metropolitan District Council (24 010 974)

    Statement Closed after initial enquiries Council tax 14-Oct-2024

    Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.

  • Kingston Upon Hull City Council (24 011 067)

    Statement Closed after initial enquiries Leisure and culture 14-Oct-2024

    Summary: We will not investigate this complaint about the Councils liability for damage and maintenance of a leisure facility. We cannot decide liability for damage to property and Mrs X would need to make a claim for this to the Council’s insurers. Furthermore, we could not instruct the Council on how to maintain its leisure facilities and there is otherwise no worthwhile outcome we can achieve in investigating.

  • Surrey County Council (24 011 353)

    Statement Upheld Special educational needs 14-Oct-2024

    Summary: We will not investigate this complaint about delay in the annual review of an Education, Health and Care Plan. This is because the Council has offered a suitable remedy. Further consideration of the complaint would not achieve anything more and so an investigation is not warranted.

  • Royal Borough of Kensington & Chelsea (24 011 722)

    Statement Closed after initial enquiries Leisure and culture 14-Oct-2024

    Summary: We will not investigate Miss X’s complaint about the Council not doing enough to provide adequate Wi-Fi network at a large public event. It is unlikely we would find fault and otherwise there is no worthwhile outcome we can achieve.

  • Essex County Council (24 011 923)

    Statement Upheld Special educational needs 14-Oct-2024

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Durham County Council (24 007 987)

    Statement Closed after initial enquiries Planning applications 14-Oct-2024

    Summary: Mr X complains about the Council’s decision to grant planning approval for an application which is in conflict with the Durham County Plan (DCP) and the Strategic Housing Land Availability Assessment (SHLAA). We will not investigate the complaint because the tests in our Assessment Code are not met and there are insufficient grounds to warrant an investigation.

  • London Borough of Redbridge (24 008 058)

    Statement Closed after initial enquiries Allocations 14-Oct-2024

    Summary: We will not investigate this complaint about Mr X’s housing register priority banding. The Council is currently completing a review of the decision and it is reasonable to allow the Council to complete this process.

  • Manchester City Council (24 008 064)

    Statement Closed after initial enquiries Antisocial behaviour 14-Oct-2024

    Summary: We will not investigate this complaint about the Council’s response to Ms X’s concerns of a neighbour who places their rubbish bins out for collection close to her car. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

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