Decision search
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Calderdale Metropolitan Borough Council (24 002 001)
Statement Upheld Planning applications 15-Oct-2024
Summary: X complained about how the Council dealt with a planning application that affected the setting of a listed building. We found fault because the Council failed to consult Historic England, and the case officer report incorrectly described the separation distance between the development and the nearest listed building. We made recommendations to remedy the fault and the injustice caused to X, which the Council has accepted.
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Mid Devon District Council (24 002 089)
Statement Upheld Other 15-Oct-2024
Summary: Mrs X complains the Council has not dealt properly with enforcement action relating to Council Tax debt. The Council’s enforcement agents did not communicate with Mrs X properly. Mrs X suffered financial loss due to charges applied for an unnecessary enforcement agent visit. The Council should apologise to Mrs X and refund her £445.
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Basildon Borough Council (24 005 082)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Oct-2024
Summary: We will not investigate this complaint about a ‘right to buy’ application. Miss X no longer faces the risk of losing her home. It is reasonable to expect Miss X to use her right to take court action on any continuing dispute about buying her home.
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West Northamptonshire Council (24 005 402)
Statement Upheld Special educational needs 15-Oct-2024
Summary: We have upheld this complaint because the Council delayed issuing an Education Health and Care Plan for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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Rochdale Metropolitan Borough Council (24 005 427)
Statement Closed after initial enquiries Looked after children 15-Oct-2024
Summary: We will not investigate this complaint about Mr X not having seen his daughter for 14 years and the Council having taken her into care without his consent. Only a court can decide disputed contact and residence arrangements for a child, so it would be reasonable for Mr X to use his right to go to court about recent matters. Historic matters are also late and there would be no good reason to exercise discretion to consider them even if they were not also matters that only a court could have resolved.
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London Borough of Hounslow (24 005 606)
Statement Closed after initial enquiries Allocations 15-Oct-2024
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (24 006 647)
Statement Closed after initial enquiries Assessment and care plan 15-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her direct payments. There is not enough evidence of fault to justify our involvement.
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Nottingham City Council (24 007 215)
Statement Closed after initial enquiries Other 15-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council inappropriately applying its NHS standard contract when placing residents within his nursing home. This is because there is an alternative legal remedy available.
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London Borough of Wandsworth (24 007 419)
Statement Closed after initial enquiries Transition from childrens services 15-Oct-2024
Summary: We will not investigate this complaint about how to meet adult social care needs when the current provision ends. The court of protection is better placed to settle a dispute about how best to meet a person’s needs when they do not have capacity to decide. The claimed injustice is future and speculative and so there is no worthwhile outcome to achieve from an Ombudsman investigation.
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Leicester City Council (23 015 268)
Report Upheld Homelessness 15-Oct-2024
Summary: Ms X complains that the Council failed to provide sufficient support with her homelessness and failed to provide suitable accommodation for her and her children. As a result, Ms X and her family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Ms X also considers the stress of living in unsuitable accommodation has significantly affected her mental and physical health.