Decision search
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Devon County Council (24 012 427)
Statement Closed after initial enquiries Parking and other penalties 16-Oct-2024
Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it was reasonable for Mrs B to put in an appeal to the Traffic Penalty Tribunal.
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Kent County Council (23 017 650)
Statement Upheld Alternative provision 15-Oct-2024
Summary: the Council delayed putting in place alternative provision for Miss B’s daughter, delayed completing an education, health and care needs assessment and in issuing a final EHC Plan and failed to respond to Miss B’s communications. An apology, payment to Miss B, review of the case and an action plan to address the issues that arose is satisfactory remedy.
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Milton Keynes Council (23 019 566)
Statement Closed after initial enquiries Antisocial behaviour 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to take sufficient action against a neighbour who the complainant says is causing noise nuisance and anti-social behaviour. There is not enough evidence of fault in the way the Council considered the complaints to justify an investigation.
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Leeds City Council (23 019 790)
Statement Upheld Transport 15-Oct-2024
Summary: Mrs X complained about issues with the Council’s transport services for her sibling. The Council accepted it was at fault and put forward a number of remedies. It has agreed to carry them out to remedy the injustice caused.
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Oldham Metropolitan Borough Council (23 020 246)
Statement Closed after initial enquiries Other 15-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to ban Mr X from trading at the Council’s street markets. It is unlikely we would find fault.
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Statement Upheld Homelessness 15-Oct-2024
Summary: Ms C complained about the Council’s handling of her homeless and housing register applications. We found the Council at fault for failing to issue a written decision notice with her review rights, to provide some advice in a timely manner, and causing confusion. It also caused a service failure due to delays in processing her housing register application, but this did not cause her a significant injustice. The Council should apologise and make payment to acknowledge the injustice Ms C experienced as a result.
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Statement Upheld Rights of way 15-Oct-2024
Summary: Mrs X complained the Council failed in its statutory duty to assert and protect the rights of the public in respect of an obstruction on a public right of way. We found evidence of delay by the Council in acting to resolve this matter. The Council agreed to apologise to Mrs X, make her a symbolic payment and decide what action it will take about the obstruction.
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Devon County Council (23 017 467)
Statement Upheld Special educational needs 15-Oct-2024
Summary: Ms X complained that the Council failed to review and update her son’s education, health and care plan in line with statutory timescales and failed to provide an appropriate education for him. We found the Council delayed in determining appropriate educational provision and failed to comply with statutory timescales. As a result, Ms X’s son was out of school for a considerable period. We also found the Council’s communication with Ms X was poor and it delayed significantly in responding to her complaint. In recognition of the injustice caused the Council has agreed to make a payment to Ms X.
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Surrey County Council (23 017 591)
Statement Not upheld School transport 15-Oct-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Mrs X’s application and appeals.
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Wyre Forest District Council (24 001 684)
Statement Upheld Other 15-Oct-2024
Summary: Mr X complained that the Council misled him and his wife into believing it would remove a homeless man’s dog from their garden but then failed to do so. We found the Council was at fault in raising their expectations. In recognition of the distress caused, the Council has agreed to apologise to Mr and Mrs X and make a payment to them.