Decision search
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Brighton & Hove City Council (24 008 904)
Statement Closed after initial enquiries Other 21-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council did not consider his concerns about his Local Healthwatch. It is not good use of public money to investigate complaints about complaint procedures, where we are unable to deal with the substantive issue.
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London Borough of Southwark (24 009 028)
Statement Upheld Allocations 21-Nov-2024
Summary: Ms X complained about the Council’s treatment of her housing application. At our invitation, the Council has agreed to reconsider the matter. That is a suitable remedy, so we will not investigate the complaint.
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Birmingham City Council (24 010 114)
Statement Closed after initial enquiries Homelessness 21-Nov-2024
Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its main homelessness duty. It is reasonable for Mr X to ask the Council for a review of suitability of the accommodation.
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Cheshire East Council (24 010 213)
Statement Closed after initial enquiries Planning applications 21-Nov-2024
Summary: We will not investigate this complaint about the Council’s failure to secure an agreement under section 38 of the Highways Act 1980 with the developer of the complainant’s new home. The Council cannot force a developer to enter into such an agreement. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Surrey County Council (24 009 917)
Statement Closed after initial enquiries School transport 21-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide his daughter with post-16 transport to school. The Council has now agreed to provide transport for the rest of the academic year. An investigation could not achieve anything more at the current time.
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Liverpool City Council (24 009 937)
Statement Closed after initial enquiries Charging 21-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to charge Mr X for his care. There is insufficient evidence of fault by the Council.
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City of Bradford Metropolitan District Council (24 009 623)
Statement Closed after initial enquiries Charging 21-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his mother must pay half her income on care fees. This is because there is insufficient evidence of fault. In addition, the Council has already provided an appropriate remedy.
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Statement Closed after initial enquiries Charging 21-Nov-2024
Summary: We will not investigate this complaint about the Council reversing its decision to fund the complainant’s late mother’s care costs. This is because the Council made clear its decision was provisional pending further assessment and there is insufficient evidence that is further assessment was subject to fault.
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Devon County Council (24 010 292)
Statement Closed after initial enquiries Special educational needs 21-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s compliance with an order of the SEND Tribunal. This is because the alleged injustice is speculative and not significant enough to warrant an investigation.
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Kirklees Metropolitan Borough Council (24 010 304)
Statement Closed after initial enquiries Disabled facilities grants 21-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision regarding a Disabled Facilities Grant and its handling of the matter. There is not enough evidence of fault by the Council to justify investigating.