Decision search
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East Riding of Yorkshire Council (23 020 711)
Statement Upheld Assessment and care plan 21-Nov-2024
Summary: Mrs Y experienced poor care in a care home acting on behalf of the Council. A safeguarding investigation into this was insufficient and failed to acknowledge the impact the poor care had on Mrs Y’s wellbeing.
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Bury Metropolitan Borough Council (23 021 394)
Statement Upheld Parking and other penalties 21-Nov-2024
Summary: Mr X complained about the Council’s handling of his vehicle crossover extension application. We found the Council at fault for significant delays quoting for the work, and in responding to Mr X’s complaint. This caused Mr X avoidable distress which the Council agreed to remedy.
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Derby City Council (24 002 417)
Statement Upheld Special educational needs 21-Nov-2024
Summary: There was fault by the Council. There was a delay of 15 months in issuing a final Education, Health and Care Plan after a needs assessment. A child did not receive any education for two terms and there is no evidence of the Council reaching a proper decision that the 2.5 days a week provision for another term was suitable. An apology, financial remedy and consulting a school on a request for the child to repeat a school year remedies the injustice.
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Derbyshire County Council (24 002 510)
Statement Upheld Special educational needs 21-Nov-2024
Summary: We found fault on Mrs D’s complaint about the Council’s delay processing her application for an Education, Health and Care plan for her son, E. It also delayed checking her concerns about the school failing to make the required provision for him. There were communication failures. This caused them distress as E lost provision. The agreed action remedies the injustice caused.
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Maidstone Borough Council (24 002 896)
Statement Upheld Refuse and recycling 21-Nov-2024
Summary: Mr X complains the Council repeatedly failed to collect his food waste bin and failed to replace the bin when it was removed. The Council failed to investigate the reason for the missed collections, failed to ensure the process it had introduced to manage missed collections was in place and delayed replacing Mr X’s food waste bin. An apology, payment to Mr X, replacement of the food waste bin and further monitoring of his bin collections is satisfactory remedy.
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City of Bradford Metropolitan District Council (24 001 696)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Ms X complained the Council failed to provide her son with a suitable education or update his Education, Health and Care Plan for two years after they moved into the Council’s area. The Council failed to secure the provision in his EHC Plan for over two years, provided only a limited amount of tutoring and delayed reviewing the EHC Plan causing frustration and distress. A suitable remedy is agreed.
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Suffolk County Council (24 001 971)
Statement Closed after initial enquiries Child protection 21-Nov-2024
Summary: We will not investigate Ms X’s concerns about the accuracy of Council records or her concerns about a member of staff. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Ms X to raise her concerns at court.
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Isle of Wight Council (24 000 143)
Statement Upheld Other 21-Nov-2024
Summary: Mr X complained the Council failed to act on his reports of a brook flooding the area around his home. We found evidence of delay by the Council. The Council agreed to apologise to Mr X, provide him with an update on the action it is taking and make him a symbolic payment in recognition of the injustice caused to him.
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Derbyshire County Council (24 003 113)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Ms X complained about the significant delays in the education, health and care plan process. She also said the Council’s communication has been poor. We find the Council was at fault. This caused significant distress to Ms X and her son. To address this injustice caused by fault, we make several recommendations.
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West Sussex County Council (24 003 204)
Statement Upheld Other 21-Nov-2024
Summary: Mr B complained about the way the Council investigated his complaint about children’s services. We have found fault with stage two investigation and the time taken to complete the process. The Council has agreed to pay Mr B £600.