Decision search
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Lancashire County Council (24 010 590)
Statement Closed after initial enquiries Child protection 22-Nov-2024
Summary: We will not investigate Mrs X’s complaint about how the Council prepared a Section 7 report. This is because the matter has either been considered in court or could reasonably be raised in court.
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Westminster City Council (24 010 618)
Statement Closed after initial enquiries Homelessness 22-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision that Mr X was non-priority homeless in 2023. It was reasonable for him to challenge the decision by way of a statutory review.
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Bath and North East Somerset Council (24 013 352)
Statement Closed after initial enquiries Planning applications 22-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with planning and licencing matters. This is because we are unlikely to find fault. It is not yet possible to say if the complainant’s have suffered significant injustice in relation to an ongoing enforcement investigation.
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Westmorland and Furness Council (24 013 618)
Statement Closed after initial enquiries Councillor conduct and standards 22-Nov-2024
Summary: We will not investigate this complaint about the Council’s response to a member conduct complaint as there is insufficient evidence of fault by the Council and we cannot achieve the outcome the complainant seeks. In addition, any injustice to the complainant from this member conduct matter is not sufficient to justify our further involvement and we cannot achieve the outcome he seeks.
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London Borough of Wandsworth (24 014 697)
Statement Closed after initial enquiries Highway repair and maintenance 22-Nov-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a raised kerbstone which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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Bristol City Council (23 015 115)
Statement Upheld Assessment and care plan 21-Nov-2024
Summary: Mr X complained the Council decided to stop his care package after a flawed reassessment of his social care needs, and that a subsequent reassessment was delayed. The Council was at fault for delay in completing the first reassessment. This caused Mr X avoidable frustration and uncertainty for which the Council will apologise. It will also issue a staff reminder about needs assessment timescales. The Council was not at fault in the other matters Mr X complained about.
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Guildford Borough Council (23 016 849)
Statement Closed after initial enquiries Planning applications 21-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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Oxfordshire County Council (23 018 940)
Statement Upheld Charging 21-Nov-2024
Summary: Mr X complained about inflated invoices issued by the Council and his requests for them to be corrected being ignored; failure to explain and document how the Council had reached the figures for the corrected charges and said the Council changed its time sheet reporting software, but invoice inflation continued. We find the Council was at fault for delay and lack of consideration of Mr X’s requests and failing to properly explain how it had reached the figures for the corrected charges. This caused Mr and Mrs X significant distress. We make several recommendations to address this injustice caused by fault.
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Wakefield City Council (23 020 611)
Statement Upheld Noise 21-Nov-2024
Summary: Mr X complained the Council failed to act on noise nuisance from nearby allotments. We found the Council took suitable steps to investigate the noise and acted against the allotment tenants responsible. The Council accepted fault for not acting promptly on further evidence Mr X gave, but we found this did not affect the outcome or cause significant injustice.
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Suffolk County Council (23 020 622)
Statement Upheld Alternative provision 21-Nov-2024
Summary: the Council delayed putting in place education for Mrs B’s daughter when she could not attend school due to anxiety. An apology, payment to Mrs B and reminder to officers is satisfactory remedy.