Decision search
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Royal Borough of Kingston upon Thames (24 001 898)
Statement Upheld Homelessness 25-Nov-2024
Summary: The Council delayed issuing a decision on Miss B’s homeless application, left Miss B and her children in hotel accommodation for more than six weeks, delayed responding to Miss B’s representative and failed to keep proper records. An apology, payment to Miss B, reminder to officers and a review of the Council’s processes is satisfactory remedy.
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Worcestershire County Council (24 001 901)
Statement Upheld Direct payments 25-Nov-2024
Summary: Mr X complains the Council removed his access to a direct payment account and wrongly invoiced him for contributions and did not apologise. Mr X says this caused him avoidable and unnecessary distress. We find the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Barnet (24 000 546)
Statement Upheld Charging 25-Nov-2024
Summary: Ms X complained the Council delayed in assessing Mr Y’s contribution towards his care home charges and in providing invoices for these charges. She also complained the Council delayed in responding to her queries which caused difficulties in managing Mr Y’s finances. We found the Council’s errors and delays in assessing Mr Y’s contribution and in issuing invoices are fault. These faults have caused Ms X an injustice.
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Bath and North East Somerset Council (24 002 922)
Statement Upheld Charging 25-Nov-2024
Summary: Mrs B’s complaint followed a meeting she attended with the Council in August 2023 when it assessed her mother’s care needs. We upheld her complaint, finding neither she nor her mother knew the reasons for that assessment. We also find the Council later provided wrong information in reply to a complaint. These faults caused injustice to Mrs B as distress. The Council has accepted these findings and agreed to remedy Mrs B’s injustice. It has also agreed to make service improvements to improve its practice following this complaint. We set out details at the end of this statement.
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Hertfordshire County Council (24 003 915)
Statement Closed after initial enquiries Transition from childrens services 25-Nov-2024
Summary: Mr Z, on behalf of his grandson Mr X, complained the Council failed to provide appropriate support when he turned 18. The matters Mr Z raised were known to him in 2021 and he raised them with the Council at that time. This is a late complaint and falls outside the Ombudsman’s jurisdiction.
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London Borough of Richmond upon Thames (24 004 043)
Statement Upheld Special educational needs 25-Nov-2024
Summary: Ms M complains about her son B’s education. The Council failed to arrange home invigilation for B’s GCSEs as required by his Education, Health and Care (EHC) Plan, and he had to change subjects late in the day due to an examination clash that should have been foreseen. We cannot evaluate the impact on B’s results, but we have recommended a symbolic remedy the acknowledge the stress these faults caused.
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West Lancashire Borough Council (24 004 307)
Statement Not upheld Allocations 25-Nov-2024
Summary: Ms B complained about the way the Council dealt with her homelessness application. She complained the Council were wrong not to give her a priority banding for allocations. We found the Council was not at fault for how it made its decisions.
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Royal Borough of Kensington & Chelsea (24 004 591)
Statement Closed after initial enquiries Noise 25-Nov-2024
Summary: We will not investigate this complaint about complaint about noise nuisance since 2022. The complaint is late. We have seen no reason why the complainant could not have come to use much sooner.
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Reading Borough Council (24 008 148)
Statement Upheld Friends and family carers 25-Nov-2024
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Kent County Council (24 008 415)
Statement Upheld School transport 25-Nov-2024
Summary: Ms X complained that the Council delayed in agreeing to pay a personal travel budget for her child’s transport to school and delayed in making agreed back payments. We found the Council delayed in agreeing to pay a personal travel budget. However, we were satisfied with the action it took to resolve the matter.