Decision search
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Tameside Metropolitan Borough Council (24 012 603)
Statement Closed after initial enquiries Child protection 13-Jan-2025
Summary: We will not investigate Mr X’s complaint about comments made by a Council officer during a Review Child Protection Conference. This is because the Council apologised for any distress caused, and an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Walsall Metropolitan Borough Council (24 012 190)
Statement Closed after initial enquiries Charging 13-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s charges for his mother, Mrs Y’s, adult social care because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Brent (24 012 214)
Statement Closed after initial enquiries Residential care 13-Jan-2025
Summary: We will not investigate Mr X’s complaint about decisions made by the Council’s Adult Social Care Service. There is insufficient evidence of fault to warrant an investigation.
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Knowsley Metropolitan Borough Council (24 012 331)
Statement Closed after initial enquiries Looked after children 13-Jan-2025
Summary: We will not investigate this complaint about the Council allowing the removal of a diagnosis for Ms X’s child when the child was not in Ms X’s care. The matter happened in 2020, and Ms X could have complained to us much sooner, so there is no good reason to exercise discretion to consider this matter now.
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Royal Borough of Greenwich (24 003 401)
Statement Closed after initial enquiries Allocations 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Herefordshire Council (24 016 623)
Statement Closed after initial enquiries Parking and other penalties 12-Jan-2025
Summary: We will not investigate this complaint about the service of a penalty charge notice as there is insufficient evidence of fault by the Council or fault causing injustice.
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Transport for London (24 016 676)
Statement Closed after initial enquiries Parking and other penalties 12-Jan-2025
Summary: We will not investigate this complaint about information rights as this is best dealt with by the Information Commissioner’s Office. Mr X’s request for costs incurred in challenging a penalty charge notice to be refunded would not provide grounds for our further action.
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Birmingham City Council (24 016 831)
Statement Closed after initial enquiries Parking and other penalties 12-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice as any fault has not caused Mr X sufficient injustice to justify our further action.
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North Tyneside Metropolitan Borough Council (24 017 095)
Statement Closed after initial enquiries Other 12-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s subject access request as it is best dealt with by the Information Commissioner’s Office.
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Suffolk County Council (24 001 931)
Statement Upheld Special educational needs 12-Jan-2025
Summary: There was delay and fault by the Council in failing to secure special educational provision in an EHC Plan and failing to respond to requests for additional funding from a school within an acceptable timeframe. This has caused loss of education, distress, frustration and delay. The Council will apologise, make a symbolic payment, resolve the outstanding funding request, and make service improvements. The complaint is upheld.