Decision search
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Northumbria Healthcare NHS Foundation Trust (24 005 868a)
Statement Closed after initial enquiries Hospital acute services 10-Jan-2025
Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.
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Shropshire Council (24 006 517)
Statement Upheld Charging 10-Jan-2025
Summary: Ms X complained the Council has incorrectly calculated her contribution towards her care costs in her 2024 financial assessment. We found fault with the Council applying the 2023/2024 Disability Related Expense disregard rate rather than the 2024/2025 rate for Ms X’s bedding disregard. We did not find fault with the Council’s other decisions or calculations in Ms X’s financial assessment. The Council agreed to apply the correct 2024/2025 bedding disregard rate to Ms X’s financial assessment, backdates this to 1 April 2024 and apologises to Ms X.
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Suffolk County Council (24 006 815)
Statement Upheld Special educational needs 10-Jan-2025
Summary: Ms X complained about the Councils actions in relation to her child, Y’s, Education, Health and Care Plan (EHC Plan). The Council was at fault. It failed to issue a final amended EHC Plan following a previous annual review meeting. It then delayed the latest annual review meeting and delayed issuing a final amended EHC Plan. The Council also communicated poorly with Ms X. The Council has agreed to apologise to Ms X and pay her £300 to acknowledge the distress and frustration this caused her.
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Staffordshire County Council (24 008 021)
Statement Closed after initial enquiries Charging 10-Jan-2025
Summary: We will not investigate Mrs X’s complaint about her late mother’s care fees. There is insufficient evidence of fault by the Council. We will also not investigate a delay sending an invoice. The Council has apologised for the delay and an investigation would be unlikely to lead to a different outcome.
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Surrey County Council (24 008 310)
Statement Closed after initial enquiries Other 10-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of child protection matters involving his child. This is because some of Mr X’s complaints are late, we cannot add anything to the investigation the Council has already carried out and cannot achieve the outcomes Mr X wants.
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Statement Upheld Special educational needs 10-Jan-2025
Summary: Miss X complains the Council failed to issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and mental health. We find the Council at fault. The Council will apologise and make a payment to Miss X.
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London Borough of Lambeth (24 010 058)
Statement Closed after initial enquiries Leisure and culture 10-Jan-2025
Summary: We will not investigate Mr X’s complaint about maintenance issues at sports facilities operated by the Council. The Council has now completed the repairs and there is insufficient outstanding injustice. We will also not investigate Mr X’s concerns about the Council’s communication because we do not investigate complaints about complaint handling where we are not investigating the substantive issue.
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North Northamptonshire Council (24 011 783)
Statement Closed after initial enquiries Special educational needs 10-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal of a personal budget for his child. Nor will we investigate his complaint about the Council’s recovery of council tax arrears. The complaints are late and there are no good reasons why they could not have been made sooner.
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Warrington Council (24 011 805)
Statement Closed after initial enquiries Domiciliary care 10-Jan-2025
Summary: We will not investigate this complaint about adult social care provision at home and recording contact information. This is because the complainant took more than 12 months to come to the Ombudsman from the time they knew of their concerns. We do not consider there are enough grounds to consider this late complaint.
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Warrington Council (24 012 741)
Statement Closed after initial enquiries Child protection 10-Jan-2025
Summary: We will not investigate this complaint that the Council has failed to act on the complainant’s concerns about the welfare of his children and his contact with them. This is because there is insufficient evidence of fault on the Council’s part causing injustice to warrant investigation, and parts of the complaint concern matters which could have been raised in court, or are closely related to such matters.