Decision search
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Peterborough City Council (23 010 858)
Statement Closed after initial enquiries Safeguarding 13-Jan-2025
Summary: We will not investigate this complaint about a safeguarding investigation involving Mr X. This is because the Council investigated Mr X’s complaint and further investigation by us would not lead to a different outcome.
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London Borough of Islington (23 013 997)
Statement Upheld Other 13-Jan-2025
Summary: Mr X complained about how the Council handled his business rates account, its recovery action, and its poor communication with him. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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Northumberland County Council (24 000 202)
Statement Upheld Looked after children 13-Jan-2025
Summary: Mr X complained about the Council’s decision to ban him from attending any meetings regarding his stepdaughter who is a looked after child. He said the Council is preventing him from having any input into matters. Mr X said this prevents him from providing support to his wife and stepdaughter. We find the Council was at fault for failing to give proper warning and for failing to consider reviewing its decision. This caused significant distress to Mr X. The Council has agreed to several recommendations to address this injustice caused by fault.
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London Borough of Camden (24 000 438)
Statement Upheld Special educational needs 13-Jan-2025
Summary: Ms X complained the Council failed to provide her son with any education and provision between September 2022 and February 2023. She also says it delayed dealing with her complaint about the matter. We find the Council was at fault for failing to provide Ms X’s son with any education and provision. It was also at fault for its significant delays in responding to Ms X’s complaint about the matter. The Council has agreed to our recommendations to address the injustice caused by fault.
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Northumberland County Council (24 000 820)
Statement Upheld Special educational needs 13-Jan-2025
Summary: Miss B complained the Council failed to comply with a tribunal order which means her child has not received the necessary special educational provision. We find the Council at fault for delays in issuing the amended Education, Health and Care Plan and providing special educational provision. To remedy the injustice caused, the Council has agreed to apologise to Miss B and provide the special educational provision detailed in the Plan.
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Bristol City Council (24 002 303)
Statement Upheld Homelessness 13-Jan-2025
Summary: The Council was at fault in its handling of Miss X's homelessness. The Council's delay finding accommodation when Miss X had to leave her private tenancy and when a review found her temporary accommodation was unsuitable was the result of service failure and despite the Council's efforts. The Council's failure to properly assess the needs of Miss X's Disabled child, its poor communication and complaint handling were fault. The Council has agreed to apologise and make payments to Miss X in recognition of the injustice caused and act to improve its services.
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Environment Agency (24 002 873)
Statement Upheld Drainage 13-Jan-2025
Summary: Mr X complains the Environment Agency failed to properly deal with flood risk impact as a result of works it approved. The Environment Agency is at fault because it did not properly consider the flood risk to Mr X’s property. This did not cause injustice to Mr X.
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City of Doncaster Council (24 002 992)
Statement Not upheld Antisocial behaviour 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s allocations of properties close to the complainant’s home. We have seen no evidence the Council is failing to follow its published allocations policy. Also, we cannot investigate the actions of a housing association as these are outside our jurisdiction.
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Swindon Borough Council (24 003 899)
Statement Upheld Highway repair and maintenance 13-Jan-2025
Summary: Ms W complained the Council failed to accept responsibility for flooding and has not taken corrective action to fix defective road drainage. We have found the Council at fault for failing to complete repair work to damaged drainage. To remedy the injustice caused the Council has agreed to apologise to Ms W and repair the defective road drainage.
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Asus Care UK Limited (24 004 103)
Statement Upheld Domiciliary care 13-Jan-2025
Summary: Ms X complains about the quality of care provided for her mother, Mrs Y, by Asus Care UK Limited. The care provider is responsible for the fact one of its care worker’s was not in a fit state to care for Mrs Y for four days. It needs to refund Mrs Y what she paid for those four days. The care provider also failed to deal properly with the introduction of a new contract, which caused avoidable distress to Ms X. It needs to apologise and make a symbolic payment for the distress caused.