Decision search
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Saint Jude Residential Care Home Limited (24 011 569)
Statement Closed after initial enquiries Charging 13-Jan-2025
Summary: We will not investigate Mrs X’s complaint about a care home’s refusal to full refund the fees she paid in advance. This is because there is insufficient evidence of fault.
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North Somerset Council (24 011 879)
Statement Closed after initial enquiries Disabled facilities grants 13-Jan-2025
Summary: We will not investigate this complaint about the Council refusing to complete a housing needs occupational therapy assessment. There is not enough evidence of fault to justify our involvement.
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London Borough of Hounslow (24 012 086)
Statement Closed after initial enquiries Disabled children 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s son. This is because there is not enough evidence of fault by the Council.
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South Gloucestershire Council (24 012 133)
Statement Closed after initial enquiries School transport 13-Jan-2025
Summary: We will not investigate Ms X’s complaint about the provision of free to home to school transport. There is insufficient evidence of fault by the Council to justify our involvement.
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London Borough of Wandsworth (24 012 837)
Statement Closed after initial enquiries Child protection 13-Jan-2025
Summary: We cannot investigate this complaint about the way the Council handled a child protection matter involving Mr X, or make recommendations, even though the Council has accepted fault in some matters. This is because the matters alleged are closely connected to matters that were subject to court action, and we are legally prevented from investigating them.
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London Borough of Southwark (24 012 841)
Statement Closed after initial enquiries Homelessness 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Fostering 13-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council made false allegations about his behaviour. Further investigation would not lead to a different outcome.
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Derbyshire County Council (24 012 945)
Statement Upheld School transport 13-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to withdraw her son’s home to school transport. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Statement Closed after initial enquiries Allocations 13-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision that Ms X is over the financial threshold to be able to join its housing register. This is because there is no evidence to suggest fault by the Council.
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Statement Closed after initial enquiries Other 13-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to remove an abandoned vehicle. This is because there is not enough evidence of fault on the Council’s part to warrant an investigation.