Decision search
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London Borough of Barnet (24 019 023)
Statement Closed after initial enquiries Child protection 28-Mar-2025
Summary: We will not investigate this complaint about a Council employee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in how the Council has responded to Mr X’s complaint about a Council employee.
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Northumberland County Council (24 019 073)
Statement Closed after initial enquiries Assessment and care plan 28-Mar-2025
Summary: We will not investigate this complaint about poor care in a care home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is not the most suitable representative to raise the complaint on behalf of the person living in the care home.
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Bolsover District Council (24 019 770)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about a payment he made which he said was unaccounted for in an automatic payment machine. We would not be able to reach a conclusion about what had happened and therefore there is no worthwhile outcome we could achieve.
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Lancashire County Council (24 019 858)
Statement Closed after initial enquiries Looked after children 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions in seeking a renewed passport for the child looked after by Mrs X. As it is always necessary to ensure a person meets the passport and entry requirements for an overseas destination before booking a holiday, investigation would be unlikely to lead to a finding that fault by the Council caused the claimed injustice.
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Nottinghamshire County Council (24 017 122)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate Mr X’s complaint that he has been accused of being racist. This is because a further investigation by this office could not add to the responses already provided via the Council’s previous investigation of the matter.
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Leeds City Council (24 017 711)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate Mr X’s complaint. The law prevents us investigating whether a Council contractor filmed Mr X. There is insufficient evidence of fault in the Council’s handling of Mr X’s housing application. Mr X can ask the Council to review his application if he believes the application should have higher priority.
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West Sussex County Council (24 020 127)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to install an electrical supply underneath its footpath. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we would find fault in the Council’s actions and in any case, we cannot achieve the outcome Mr X is seeking.
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Birmingham City Council (24 020 803)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.
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Elmbridge Borough Council (24 021 308)
Statement Closed after initial enquiries Homelessness 28-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision that Mr X is intentionally homeless. It was reasonable for him to appeal against the review decision on his case if he disagreed with it.
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North Yorkshire Council (24 021 385)
Statement Closed after initial enquiries Other 28-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.