Decision search
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London Borough of Hammersmith & Fulham (24 016 569)
Statement Not upheld Refuse and recycling 26-Jun-2025
Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.
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London Borough of Camden (24 017 257)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to assess her household’s medical need in line with procedures. I have upheld the complaint, the Council accepts there was delay and that it failed to take account of all the medical evidence. I have completed the investigation because the Council has offered to pay redress and carry out a new medical review.
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London Borough of Ealing (25 006 110)
Statement Closed after initial enquiries Parking and other penalties 26-Jun-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in formal representations, and if needed, appeal to London Tribunals.
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Lincolnshire County Council (24 005 471)
Statement Not upheld Assessment and care plan 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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United Lincolnshire Hospitals NHS Trust (24 005 471a)
Statement Upheld Hospital acute services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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Lincolnshire Community Health Services (24 005 471b)
Statement Upheld Community hospital services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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Coventry City Council (24 006 936)
Statement Upheld Homelessness 25-Jun-2025
Summary: Mr X complains the Council failed to provide him with accommodation between August and December 2023, and delayed issuing its decision that he was not in priority need. We find fault with the Council for delay accepting the relief duty and communicating its decision about priority need. We have agreed a symbolic payment to Mr X for the frustration and distress caused.
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North Somerset Council (24 008 105)
Statement Upheld Alternative provision 25-Jun-2025
Summary: Miss E complained the Council failed to secure alternative education provision, after her child could not attend school from January 2024 onward. We upheld the complaint finding the Council did not properly consider her child’s need for alternative provision before November 2024, when it provided an Education, Health and Care Plan. We considered that if it had done so, it would have made such provision. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy the injustice caused to Miss E as a result and to improve its service.
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London Borough of Bromley (24 009 928)
Statement Upheld Special educational needs 25-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan and it failed to provide her with an education when she was unable to attend school. We found the Council at fault for delays in finalising the EHC Plan and arranging a suitable education. The faults caused a loss of education and avoidable distress. The Council has agreed to remedy the injustice caused by apologising in writing and providing a payment to the family.
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London Borough of Hillingdon (24 010 480)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council failed to review and issue Mr X’s son, Z’s, Education, Health and Care Plans on time. It also failed to plan for the support Z would need when he started post-16 college. This meant Z missed key support he needed during his GCSE year of school, he had no record of his needs as his physical disability progressed and he avoidably missed out on post-16 education. The Council’s faults also caused Z and Mr X avoidable frustration, distress and uncertainty. To recognise the injustice caused, the Council has agreed to apologise, pay Mr X and Z £2,500 and take action to improve its services.