Decision search
Your search has 53256 results
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Nottinghamshire County Council (24 012 833)
Statement Upheld Safeguarding 26-Jun-2025
Summary: Mrs X complained the Council failed to properly investigate her concerns about the Council commissioned care delivered to her mother in-law, Mrs Y. There was some fault with the care however, the Care Provider took appropriate action to prevent a recurrence of fault. There was no fault with how the Council responded to Mrs X’s concerns.
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North Somerset Council (24 013 041)
Statement Upheld Special educational needs 26-Jun-2025
Summary: There was fault by the Council when it failed to make sure that Mrs B’s daughter was getting the special educational provision set out in her Education Health and Care Plan. This meant that her daughter missed out on crucial provision and also caused Mrs B and her family distress and frustration. The Council has agreed to make a symbolic payment to Mrs B in recognition of the missed provision, and a separate payment to recognise the impact on Mrs B and here family.
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Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss X complained the Council delayed completing her child’s education, health and care (EHC) needs assessment and it failed to provide her child with a suitable education when she was unable to attend school. We found the Council at fault for delaying the needs assessment and issuing the final EHC Plan, failing to arrange alternative education and failing to communicate with Miss X effectively. The faults identified have caused a loss in education and avoidable distress over a significant period. The Council has agreed to our recommendations to remedy this injustice by providing an apology to the family and also payments for loss of education and avoidable distress.
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Nottingham City Council (24 022 975)
Statement Closed after initial enquiries Homelessness 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless and housing case. He says the Council failed to properly consider his medical evidence and failed to offer him any accommodation. This is because there is insufficient evidence of fault.
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London Borough of Newham (24 023 292)
Statement Closed after initial enquiries Friends and family carers 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to backdate a Special Guardianship allowance. This is because there is not enough evidence of fault to justify an investigation and investigation would not lead to a different outcome.
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Dacorum Borough Council (24 023 295)
Statement Closed after initial enquiries Noise 26-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to pursue further action over noise nuisance reported by the complainant. There is insufficient evidence of fault which would warrant an investigation.
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Bolton Metropolitan Borough Council (24 023 418)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate Mr X’s complaint about the decision to place his child on a Child Protection plan or the Council’s handling of his complaint. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has apologised and taken action to improve procedures as a result of Mr X’s complaint. We could not add to the Council’s responses or make a different finding of the kind Mr X wants.
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Warwickshire County Council (25 000 019)
Statement Closed after initial enquiries Child protection 26-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. We could not add to the complaint responses the Council has already sent to Miss X. The law also prevents us from investigating anything that is the subject of court proceedings.
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Spelthorne Borough Council (25 000 345)
Statement Closed after initial enquiries Other 26-Jun-2025
Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.
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London Borough of Barking & Dagenham (24 018 013)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to correctly assess her housing need. I have upheld the complaint because the Council failed to show how it assessed the case. The Council accepts there is fault and will provide a full explanation of its decision to Mrs D, advise of her right to a review and pay redress for time and trouble.