Decision search
Your search has 53256 results
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London Borough of Wandsworth (25 000 553)
Statement Closed after initial enquiries Refuse and recycling 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about his car being damaged by Council contractors. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Worcestershire County Council (25 000 616)
Statement Closed after initial enquiries Child protection 25-Jun-2025
Summary: We cannot investigate this complaint about child protection decisions taken by the Council concerning Mr X and his wife after their child suffered injuries. We are prevented from doing so by a legal bar brought into play by the matter having been subject to court proceedings.
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Bristol City Council (25 001 041)
Statement Closed after initial enquiries Special educational needs 25-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during a tribunal appeal. Doing so would overlap with the role of the Tribunal.
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London Borough of Brent (24 002 565)
Statement Upheld Homelessness 25-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about his housing. This is because the Council has appropriately remedied the injustice caused to Mr X by faults in how it dealt with his housing. An investigation of Mr X’s complaint would not achieve anything more for him.
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Slough Borough Council (24 005 574)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council significantly delayed issuing an Education, Health and Care Plan for Ms X’s child, G, after it was ordered to by a tribunal. It also failed to properly record its decision-making regarding G’s education and delayed consulting for school places. The Council’s faults have caused Ms X uncertainty and frustration and the Council has agreed to apologise, pay Ms X £500 and carry out service improvements.
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Birmingham City Council (25 006 013)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jun-2025
Summary: We will not investigate Mr C’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim by taking the Council to court.
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London Borough of Lewisham (24 015 996)
Report Upheld Other 24-Jun-2025
Summary: During two earlier investigations, we identified that faults in the way the Council was operating its children’s statutory complaints procedure were potentially causing injustice to others. We opened this new complaint to investigate. We found that complainants have experienced delay, and in some cases, have been denied their right to access the full complaints procedure.
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North Yorkshire Council (24 019 708)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council wrongly charged his father for the costs of his care. There is not enough evidence of fault to justify an investigation.
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Surrey County Council (24 020 325)
Statement Closed after initial enquiries Safeguarding 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s investigation of a bruise Mr Y sustained. There is insufficient evidence of fault, and we could not achieve the outcome Mrs X seeks.
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London Borough of Barnet (24 021 065)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We will not investigate this complaint about Miss X’s time in Council care between 2016 and 2021. While it is understandable that she has not complained sooner, we would be unlikely to be able to conduct a robust investigation or achieve a worthwhile outcome.