Decision search
Your search has 53256 results
-
London Borough of Lewisham (24 011 647)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council failed to deliver education to her child Z when he was out of school. Ms X also complained about how the Council handled Z’s Education, Health and Care Plan. The Council was at fault. The Council delayed reviewing the Education, Health and Care Plan. The Council did not respond to Ms X’s communication properly. The Council failed to make sure Z received suitable education. The Council should apologise to Ms X and make a symbolic payment to her to remedy the injustice caused.
-
North Yorkshire Council (24 012 204)
Statement Upheld Special educational needs 14-Aug-2025
Summary: The Council failed to arrange key special educational needs provision for Ms X’s relative, Ms G for more than two terms. This included language tuition and speech and language therapy. The Council also failed to communicate with Ms X properly, failed to review Ms G’s EHC Plan and significantly delayed responding to Ms X’s complaint. In recognition of the missed provision, frustration and uncertainty caused by these faults, the Council has agreed to apologise, pay Ms X and Ms G £1,450 and carry out service improvements.
-
West Sussex County Council (24 013 239)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council failed to provide the provisions in section F of her child’s Education, Health and Care Plan. The Council is at fault for failing to monitor the provision was in place. This lack of support has caused Ms X and her child distress. The Councils complaint response was poor, causing Ms X additional distress. This is their injustice. The Council agreed a package of remedies.
-
Bracknell Forest Council (24 013 572)
Statement Upheld Special educational needs 14-Aug-2025
Summary: Ms X complained the Council did not properly handle her son Y’s Education Health and Care Plan. She said the Council failed to provide a Personal Budget when it issued the plan, did not secure educational provision for Y, and had poor communication and complaint handling. We find the Council at fault in these areas which caused distress and missed educational provision. The Council has agreed to apologise and make a symbolic payment.
-
London Borough of Bexley (25 002 809)
Statement Closed after initial enquiries Safeguarding 14-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to restrict its contact with Mr X. This is because there is insufficient evidence of fault by the Council.
-
North Somerset Council (25 003 286)
Statement Closed after initial enquiries Special educational needs 14-Aug-2025
Summary: We will not investigate this complaint about the process of assessing the complainant’s daughter’s education, health and care needs. This is because the complainant had the right to appeal about the outcome to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.
-
Peterborough City Council (25 003 403)
Statement Closed after initial enquiries School transport 14-Aug-2025
Summary: We will not investigate this complaint that the Council failed to properly assess Mrs X’s application to renew her child’s blue badge. There is not enough evidence of fault to justify an investigation.
-
London Borough of Hammersmith & Fulham (25 003 409)
Statement Closed after initial enquiries Other 14-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a business rates account. This is because there is no significant outstanding injustice to warrant an investigation.
-
Leicestershire County Council (25 003 566)
Statement Closed after initial enquiries Transport 14-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Statement Closed after initial enquiries Other 14-Aug-2025
Summary: We will not investigate this complaint about the actions of Mr X’s Care Provider. This is because the actions complained of do not relate to providing adult social care, so we do not have the legal power to investigate.