Decision search
Your search has 53256 results
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London Borough of Southwark (24 019 157)
Statement Upheld Allocations 13-Aug-2025
Summary: Ms X complained about the Council’s handling of her housing application and its delay in assessing her application for medical priority. She also complained of poor communication and complaint handling. The Council is at fault for delay in handling of Ms X’s housing application and not processing her medical evidence. It is also at fault for poor communication, complaint handling, and record keeping. This caused Ms X avoidable uncertainty and frustration, and she has spent significant spent time and trouble trying to resolve the situation. The Council has agreed to apologise to Ms X, make a symbolic payment and carry out service improvements. It has also agreed to backdate her application for medical priority.
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North Somerset Council (24 019 661)
Statement Not upheld Homelessness 13-Aug-2025
Summary: Mr D complained the Council placed him in unsuitable accommodation after he applied for homelessness assistance. I have not found any evidence of fault by the Council.
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Milton Keynes Council (24 020 402)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Miss X complained that the Council caused a delay in deciding her daughter’s special educational needs support. We have found that the Council was at fault. It caused a delay of nearly six months. This likely meant Miss X’s daughter missed out on some of the support she needed. Miss X herself also likely experienced inconvenience and distress. The Council has agreed take action to address their injustice.
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Statement Not upheld Assessment and care plan 13-Aug-2025
Summary: The Council was not at fault for the way it assessed Mr X’s finances and calculated his care charges. It considered Mr X’s capital as it was at the time of the assessment and then considered changes in his circumstances when it re-calculated his care contributions.
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Chorley Borough Council (24 021 930)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision that a construction compound on a site behind the complainant’s home is permitted development. We have not seen enough evidence of fault in the Council’s actions.
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North Yorkshire Council (24 021 973)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about adult social care in a care home. The injustice to the complainant is not significant enough to justify our involvement and we cannot achieve the outcome they want. The Information Commissioner’s Office is better placed to consider access to information.
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Leicestershire County Council (24 022 572)
Statement Upheld Special educational needs 13-Aug-2025
Summary: We will not investigate this complaint about educational provision for a child. Some of the complaint is late, Miss X had an appeals right and it was reasonable to expect her to use them. Additionally, we could not add to the investigation the Council has already carried out, because it upheld her complaint and has provided a suitable remedy for her injustice.
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North Tyneside Metropolitan Borough Council (25 001 668)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of the preparation of a lease relating to the erection of signage on its land. It is reasonable to expect the complainant to pursue a court remedy.
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Southend-on-Sea City Council (24 008 360)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained that the Council failed to provide her daughter (Y) with suitable education when she could not attend her school and delayed Y’s Education Health and Care needs assessment. Mrs X also complained about the Council’s school attendance process. We found fault with the Council’s failure to comply with the statutory timescales for Education Health and Care needs assessments and with its complaint handling. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.
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Buckinghamshire Council (24 012 980)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Ms X complained the Council failed to provide education in line with the EOTAS package since July 2023. The evidence shows that the Council failed to provide all the provision in Section F of the Education, Health and Care Plan for less than one term following a tribunal decision in January 2024. The Council has agreed to make a payment to recognise the loss of provision as well as the distress caused.