Decision search
Your search has 53256 results
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Hampshire County Council (24 014 105)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Mrs X complained the Council failed to implement provision outlined in her child, Y’s, Education, Health and Care (EHC) Plan. We found the Council was at fault for failing to deliver provision to Y. This failure may have had an impact on Y’s learning and development. It caused significant distress and worry to Mrs X. The Council was also at fault for failing to respond properly to Mrs X, through its complaint’s procedure. Undue time and trouble were suffered by Mrs X as a result. The Council should apologise to Mrs X and make a symbolic payment to her.
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Staffordshire County Council (25 002 353)
Statement Closed after initial enquiries Charging 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his finances and disability-related expenditure. There is not enough evidence of fault by the Council to justify an investigation.
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Willowbrook Healthcare Limited (25 002 355)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s failure to properly care for Ms X shortly before she died. This is because an investigation would be unlikely to find evidence of fault on the Care Provider’s part causing a significant injustice.
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North Yorkshire Council (25 002 417)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered a planning application to warrant our involvement. Also, the Council has apologised for the delay in uploading information to its website and further investigation of this point will not lead to a different outcome. Finally, we cannot achieve the outcome the complainant is seeking.
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Cheshire East Council (25 002 457)
Statement Upheld Disabled children 13-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Bromsgrove District Council (25 002 511)
Statement Closed after initial enquiries Enforcement 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered his neighbour’s planning applications. We have not seen enough evidence of fault in the Councils actions to warrant our involvement.
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Lancashire County Council (25 002 851)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate Mr F’s complaint about contact with his children because there is no evidence of fault by the Council. Contact is a private matter between Mr F and his wife.
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Basildon Borough Council (25 002 983)
Statement Closed after initial enquiries Council tax 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.
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Kent County Council (25 003 217)
Statement Closed after initial enquiries Special educational needs 13-Aug-2025
Summary: We will not investigate this complaint that fault on the Council’s part denied the complainant’s son access to educational and special educational provision. Part of her complaint is late, and her appeal to the First-tier Tribunal (Special Educational Needs and Disability) places the remaining part outside our jurisdiction.
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Wirral Metropolitan Borough Council (25 003 226)
Statement Closed after initial enquiries Private housing 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she rented. This is because there is insufficient evidence of fault by the Council, or of fault causing a significant injustice to Miss X. It is also unlikely we could achieve any meaningful outcome.