Decision search
Your search has 53256 results
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Kent County Council (24 023 230)
Statement Upheld Charging 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her brother’s financial assessment. This is because the Council offered to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Southend-on-Sea City Council (24 023 376)
Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2025
Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (25 000 120)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to install visitors’ parking bays outside Mrs X’s house. There is not enough evidence of fault or significant injustice to warrant an investigation.
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Devon County Council (25 000 123)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate Ms X’s complaint about the Council’s refusal to refund her costs for specialist reports.
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Derbyshire County Council (25 000 154)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We cannot investigate this complaint about the cancellation of care shifts by the NHS. This is because the matter complained of is not an administrative function of the Council.
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London Borough of Lewisham (25 000 311)
Statement Closed after initial enquiries Homelessness 06-Jul-2025
Summary: We will use our discretion not to investigate this complaint about temporary accommodation because the complainant could have used her appeal rights.
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Kirklees Metropolitan Borough Council (25 000 376)
Statement Closed after initial enquiries Disabled facilities grants 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse a disabled facilities grant. We are unlikely to find fault which has caused Mrs X to lose out on the grant.
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London Borough of Hackney (25 000 405)
Statement Upheld Council tax 06-Jul-2025
Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council. Part of the complaint has been remedied.
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Rotherham Metropolitan Borough Council (25 000 555)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Right to Buy application. There is insufficient evidence of fault to warrant an investigation. If she disagrees with the Council’s valuation of her home, she has the right to appeal to the district Valuer, who is better placed to decide any dispute.
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West Berkshire Council (25 000 625)
Statement Closed after initial enquiries Residential care 06-Jul-2025
Summary: We will not investigate this complaint about the actions of a Council-run care home. It is reasonable for Mrs X to refer her concerns about lost items to the police and the small claims court. There is insufficient evidence of fault in the care home’s decision to seek assistance from the Urgent Community Response Team.