Decision search
Your search has 53256 results
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Buckinghamshire Council (24 011 582)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to follow statutory timescales with her son’s Education, Health and Care plan as well as its own timescales with its complaints procedure. These failings caused her injustice as it delayed her ability to appeal as well as causing some frustration. The Council agreed to send a written apology, pay £200 for failing to follow statutory timescales, and review why these failures happened along with the delay with it responding to her formal complaint.
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Kent County Council (24 011 753)
Statement Upheld Alternative provision 06-Jul-2025
Summary: Miss X complained about how the Council managed her child, Y’s, education and their Education, Health and Care (EHC) Plan. The Council was at fault. It delayed Y’s EHC needs reassessment, did not complete one of Y’s annual reviews, initially did not consider its section 19 duty, did not provide all Y’s Section F provision and delayed issuing Y’s EHC Plan. This caused Miss X an injustice and Y was not provided all the educational provision they were entitled to. The Council will apologise and pay £6,300 to acknowledge Y’s missed education and provision and a symbolic payment of £800 to Miss X. The Council has already put in place actions to improve its service.
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Worcestershire County Council (24 018 407)
Statement Closed after initial enquiries Councillor conduct and standards 06-Jul-2025
Summary: We will not investigate how the Council handled Mr X’s complaint about a councillor who blocked him from their social media account. There is not enough evidence of fault or injustice to warrant an investigation.
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Hampshire County Council (24 018 516)
Statement Closed after initial enquiries Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. There are no good reasons to investigate issues before October 2023, and it is reasonable to expect Mrs X to have appealed the Council’s decision to name a school to the Tribunal. We are unlikely to achieve more than the Council has offered as a remedy for missed provision.
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Milton Keynes Council (24 022 292)
Statement Upheld Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the priority the Council awarded to a housing register application. We have upheld parts of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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Cambridgeshire County Council (24 022 594)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate this complaint about a ‘peace of mind charge’ levied at the extra care accommodation because there is not enough evidence of fault to justify investigation.
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London Borough of Haringey (24 022 973)
Statement Upheld Disabled children 06-Jul-2025
Summary: We uphold this complaint that the Council used another process rather than the statutory procedure for complaints about children’s services to respond to Miss X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Miss X
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Birmingham City Council (24 023 000)
Statement Closed after initial enquiries Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It is reasonable for Miss X to ask for a review of her application priority.
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Shropshire Council (24 023 001)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Miss X’s complaint about the charges invoiced for her grandmother’s care and support. She says the Council has charged for the care that was scheduled, rather than what was actually provided. This is because there is insufficient evidence of fault.
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Sunderland City Council (24 023 205)
Statement Upheld Residential care 06-Jul-2025
Summary: We will not investigate this complaint about short term residential adult social care. The care provider accepted where things went wrong, apologised, and made changes to its service. It is unlikely we would add to that investigation or reach a different outcome. We are satisfied with the actions already taken.