Decision search
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Wiltshire Council (24 012 702)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s Education, Health and Care (EHC) Plan and annual reviews since 2023. She also complained about a failure to investigate safeguarding allegations. The Council was at fault. It delayed issuing amended EHC Plans following annual reviews in 2023 and 2024 and delayed putting alternative provision in place during 2024. It considered the safeguarding allegations without fault. The Council agreed to make payments to recognise the injustice caused to Y and Mrs X and issue Y’s EHC Plan without further delay.
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Birmingham City Council (24 013 075)
Statement Upheld Allocations 07-Jul-2025
Summary: Miss B complained that the Council failed to properly backdate her housing priority award. We find that the Council failed to properly deal with Miss B’s homelessness application and delayed awarding Miss B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Miss B’s housing priority and makes a payment to Miss B. We have also recommended service improvements.
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Tonbridge and Malling Borough Council (24 014 165)
Statement Upheld Homelessness 07-Jul-2025
Summary: Miss X complained about the Council’s actions after she and her family became homeless, including placing them in unsuitable temporary accommodation. She said this significantly impacted on the family’s wellbeing and the children’s education. We found the Council at fault for failing to assess and consider the location of the children’s school with accommodation it provided. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.
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Derbyshire County Council (24 014 276)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Ms X complained the Council did not provide her child with full time education since 2022. Ms X says this impacted her child’s education and emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise, make a payment to Mrs X and take service improvement action.
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Royal Borough of Kingston upon Thames (24 016 269)
Statement Upheld Other 07-Jul-2025
Summary: Mrs X complained the Council has not carried out repairs to the property they lease to the Council to be used as temporary accommodation. The Council has not completed the repairs and has not kept her informed of when they will be completed. Apologising and carrying out the repairs remedies the injustice.
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Cardinal Heenan Catholic High School, Liverpool (25 006 014)
Statement Closed after initial enquiries School admissions 07-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Cambridgeshire County Council (24 006 789)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Ms X complained the Council did not provide her child with suitable education when they were out of school and delayed carrying out an Education, Health and Care needs assessment. We found the Council was at fault. As a result Ms X had to wait longer than she should have for a decision on her child’s Education, Health and Care needs assessment and her child has missed education. To remedy the injustice caused the Council agreed to apologise and make payments to Ms X for the loss of her child’s education and the distress caused.
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North Devon District Council (24 009 258)
Statement Upheld Enforcement 06-Jul-2025
Summary: Mrs X and Mr Y complained about the way the Council considered and responded to reports of breaches of planning control at a neighbouring property. We find no fault with how the Council considered and responded to breaches of planning control. We find the Council at fault for not having a published process, causing uncertainty. The Council has agreed to apologise and publish an enforcements process.
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West Sussex County Council (24 011 072)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Miss J complained the Council delayed in issuing an Education, Health and Care Plan to her child. It then failed to ensure they had a place in an education setting for the 2024-25 academic year. We upheld both parts of the complaint, finding faults by the Council resulted in a loss of suitable education for Miss J’s child and avoidable distress. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy this injustice.
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North East Lincolnshire Council (24 011 246)
Statement Upheld Domiciliary care 06-Jul-2025
Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.