Decision search
Your search has 53256 results
-
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Oxfordshire (24 021 213a)
Statement Closed after initial enquiries Mental health services 10-Jul-2025
Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.
-
Surrey County Council (24 022 266)
Statement Upheld Special educational needs 10-Jul-2025
Summary: We will not investigate Miss X’s complaint about delay in the annual review of her child’s Education Health and Care Plan. This is because the Council has already offered a remedy for this part of her complaint. Nor will we investigate her complaint the final plan is out of date, because Miss X had a right of appeal about this and it would be reasonable to expect her to have used this.
-
London Borough of Newham (24 022 361)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
London Borough of Enfield (24 022 767)
Statement Closed after initial enquiries Planning applications 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s publication of false information. We do not consider the complainant has suffered enough personal injustice to warrant our involvement.
-
City of Wolverhampton Council (24 022 882)
Statement Closed after initial enquiries Licensing 10-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of concerns he raised about a licenced taxi owner following an accident. This is because there is insufficient evidence of fault.
-
London Borough of Newham (24 022 928)
Statement Closed after initial enquiries Parking and other penalties 10-Jul-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party or the complainant’s concerns about a penalty charge notice. This is because the complainant has not suffered significant personal injustice and parts of the complaint are best dealt with by the Information Commissioner’s Office.
-
Cheshire East Council (24 016 531)
Statement Upheld Fostering 10-Jul-2025
Summary: Miss X complained the Council’s children’s services department did not effectively communicate with her when her child was placed into voluntary care arranged by the Council. We found fault because the Council failed to consider her complaint under the children’s statutory complaints procedure. This caused Miss X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Miss X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.
-
London Borough of Ealing (24 016 625)
Statement Upheld Allocations 10-Jul-2025
Summary: We found fault on Ms Y’s complaint about the Council’s delay dealing with the information submitted in support of her request for a higher banding under its housing allocation scheme. It failed to show officers reached their own decisions after considering Medical Advisors’ recommendations. It also failed to action her request for a statutory review following a Social Welfare Panel decision. The Council agreed to send her an apology, pay £100 for her distress, remind officers about recording their decisions, review why two forms and a request for a review were not actioned, and ensure these failures cannot be repeated. It also agreed to review the panel decision. There was no fault on her remaining complaints.
-
London Borough of Bexley (24 016 952)
Statement Upheld Looked after children 10-Jul-2025
Summary: Ms X complained the Council failed to appropriately manage her child’s care since accommodating her child under a Section 20 agreement. We found fault with the Council failing to progress to stage 3 of the children’s statutory complaint procedure and for delays in producing the stage 2 response. The Council agreed to consider Ms X’s complaint under stage 3 of the children’s statutory complaint procedure. The Council also agreed to apologise to Ms X and pay her £150 as a symbolic gesture for the avoidable frustration and inconvenience its handling of this matter caused. The Council also agreed to review how it handles complaints under the children’s statutory complaints procedure and provide training to staff.
-
Herefordshire Council (24 013 233)
Statement Not upheld Enforcement 10-Jul-2025
Summary: Ms X complained the Council failed to take enforcement action over planning and licensing breaches from a neighbouring property. She said the breaches resulted in noise and anti-social behaviour, causing her distress. We found the Council took suitable steps to investigate Ms X’s complaints and was not at fault.