Decision search
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Exeter City Council (24 022 541)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.
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London Borough of Merton (24 022 949)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Ms M’s complaint about the education her son B missed because much of it is too old and there is insufficient evidence of fault to justify investigation of more recent events. We cannot investigate Ms M’s complaint once she appealed to the SEND Tribunal.
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London Borough of Bromley (24 019 102)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Ms X complained the Council delayed accepting her son, Mr G’s, Education, Health and Care (EHC) Plan when it was transferred from another Council’s area in July 2022 and failed to provide any educational provision in the Plan. The Council was at fault. It also failed to provide Ms X and Mr G with relevant appeal rights in relation to Mr G’s EHC Plan. The Council will apologise to Mr G and Ms X for the avoidable frustration they were caused, pay Mr G £7,200 for the two years of specialist provision he missed, and take action to improve its service.
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Kent County Council (24 023 248)
Statement Closed after initial enquiries Traffic management 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to close a road and that the Council ignored concerns of residents and other councillors. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Bournemouth, Christchurch and Poole Council (24 023 296)
Statement Closed after initial enquiries Disabled facilities grants 13-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to retrospectively fund completed adaptation works her father, Mr X, paid for and arranged privately. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Broxbourne Borough Council (25 000 080)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault by the Council affecting its decision.
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London Borough of Hounslow (24 015 858)
Statement Upheld Homelessness 13-Jul-2025
Summary: There was fault by the Council in its handling of this homelessness case. It did not review whether the complainant was in priority need when it should, and required him to provide evidence he was homeless beyond what was legally required, and despite the fact it had already accepted he was homeless. This meant the complainant remained homeless for a period when the Council should have accommodated him. The Council has agreed to offer the complainant a financial remedy, and issue guidance to staff to ensure they correctly understand the law. The Council was also at fault because it gave the complainant inaccurate information about its deposit scheme, but this did not cause an injustice.
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Cheshire East Council (24 016 320)
Statement Not upheld Other 13-Jul-2025
Summary: Miss X complained the Council delayed taking action between August 2023 and November 2024 to displace her as the nearest relative under the Mental Health Act for her mother, Mrs Z after she told the Council she was incapable of acting. There are no records showing Miss X asked the Council to displace her prior to November 2024. The Council acted without fault once it was alerted to Miss X’s request and the Court displaced Miss X in February 2025
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London Borough of Islington (24 016 440)
Statement Not upheld Disabled children 13-Jul-2025
Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.
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North Somerset Council (24 015 183)
Statement Upheld Council tax 13-Jul-2025
Summary: Mr Y complained about the Council’s handling of his partner, Ms X’s, council tax account. We found fault because the Council failed to adequately consider in a timely manner whether documents were being served to Ms X at the proper address. This caused Ms X avoidable distress and meant she paid an enforcement fee she should not have been charged. To remedy the injustice caused, the Council has agreed to apologise, refund the relevant fee and issue a reminder to relevant staff.