Decision search
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Hertfordshire County Council (24 013 889)
Statement Upheld School transport 10-Jul-2025
Summary: Mr X complained the Council failed to consider statutory guidance when it decided to charge for his son, Y’s post-16 transport support. We found fault by the Council because it did not consider the statutory guidance when deciding to charge for Y’s post-16 transport support. The Council agreed to apologise, refund Mr X the cost of his contributions towards Y’s transport support and make him a symbolic payment for the avoidable time and trouble caused to him.
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London Borough of Bromley (24 014 728)
Statement Upheld Special educational needs 10-Jul-2025
Summary: Miss X complained the Council delayed carrying out a review of her son’s Education, Health and Care Plan. The review should have been completed by 24 November 2024 but the final plan was not issued until July 2025, after Miss X complained to the Ombudsman. This delay is fault and has caused Miss X and her son distress and frustrated her appeal rights. A symbolic payment to recognise this is agreed.
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South Gloucestershire Council (24 014 820)
Statement Not upheld Planning applications 10-Jul-2025
Summary: We have ended our investigation into Mr X’s complaint. The majority of issues complained of centre around planning matters including alleged planning breaches and enforcement issues relating to a property in the area near to his home. Some of the issues Mr X complained about are out of time for us to investigate. Also, there is either no injustice caused to Mr X himself by the substantive issues or the injustice is not significant enough to justify our involvement. We will not investigate the Council’s complaint handling as we are not investigating the substantive issues.
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London Borough of Ealing (24 011 887)
Statement Upheld Homelessness 10-Jul-2025
Summary: Mr X complained that the Council left him and his family in unsuitable accommodation for more than a year. We found that the Council was at fault in failing to move the family to suitable accommodation. This caused them injustice, particularly in terms of the needs of their disabled child. The Council has agreed to the recommendations we made to remedy this injustice.
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Derbyshire County Council (24 012 396)
Statement Upheld Special educational needs 10-Jul-2025
Summary: The Council was at fault because it delayed issuing an education, health and care (EHC) plan for the complainant’s son, causing distress. The Council has agreed to offer a financial remedy for this. However, there is no objective evidence to show the Council misled the complainant that it could convert a foreign special educational need (SEN) document into an EHC plan; and nor was the Council at fault for a delay in finding a school placement.
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London Borough of Ealing (24 012 409)
Statement Upheld Allocations 10-Jul-2025
Summary: Mr O complained on behalf of Ms X that the Council removed her from its housing register without properly considering her medical needs. Mr O said Ms X’s property has a severely negative impact on her due to past traumas and is impacting her mental health significantly. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.
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London Borough of Enfield (24 007 985)
Statement Upheld Homelessness 10-Jul-2025
Summary: We found no fault on Mrs Y’s complaint about the Council failing to move her to permanent accommodation. She was on its housing register but failed to bid for properties which became available. While the Council failed to show it told her it had discharged the full housing duty it owed, this caused no injustice to her. This was because the tenancy agreement she signed did not include the Council as the landlord, but a private limited company.
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London Borough of Waltham Forest (24 006 835)
Statement Upheld Private housing 10-Jul-2025
Summary: X complained that the Council failed to properly respond to reports their rental accommodation suffered from disrepair and the landlord harassed and attempted to illegally evict X. We find the Council failed to properly consider its powers to tackle landlord harassment and retaliatory eviction, which caused X significant distress and risk of harm. The Council has agreed to apologise, make a symbolic payment to X and implement service improvements to remedy the injustice.
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London Borough of Lewisham (24 014 951)
Statement Upheld Allocations 10-Jul-2025
Summary: Miss X complained about the Council’s administrative handling of her housing application. We found the Council at fault with failing to reinstate her application when it said it would, delays with a medical assessment, and not offering her a right of review of the outcome. This caused distress and frustration. The Council has agreed to apologise to Miss X, pay her a symbolic payment to recognise her injustice, and take action to prevent recurrence of fault.
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Herefordshire Council (25 001 205)
Statement Closed after initial enquiries Refuse and recycling 10-Jul-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to make reasonable adjustments around accessing one of its Household Recycling Centres. Nor will we investigate Miss X’s complaint the Council threatened to remove her larger refuse bin when she complained, sent her too many communications and failed to carry out an equality impact assessment. There is not enough evidence of fault to justify an investigation.