Decision search
Your search has 53256 results
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Liverpool City Council (24 017 304)
Statement Not upheld Cemeteries and crematoria 13-Jul-2025
Summary: Mr B complained that the Council had acted unfairly in respect of the provision of burial plots for his parents following the death of his mother, resulting in significant extra costs on the day of the burial. This caused Mr B significant distress at a very difficult time. We have not found fault with the actions of the Council.
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Royal Borough of Kensington & Chelsea (24 009 264)
Statement Upheld Homelessness 13-Jul-2025
Summary: Ms X complained the Council provided unsuitable accommodation following a homeless application. We have found the Council failed to advise Ms X of her right to seek a review of the suitability of her temporary accommodation which will have caused her uncertainty. The Council has agreed to apologise and make a symbolic payment.
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Provide Children & Family Services (24 009 890b)
Statement Not upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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Essex County Council (24 009 890)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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NHS Mid and South Essex ICB (24 009 890a)
Statement Not upheld Education, health and care plans 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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London Borough of Southwark (25 000 454)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application to be re-housed to a larger property. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (25 000 621)
Statement Closed after initial enquiries Other 10-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. This is because there is insufficient evidence of fault by the Council and an investigation would not lead to a different outcome.
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London Borough of Waltham Forest (25 000 712)
Statement Closed after initial enquiries Building control 10-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
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London Borough of Hammersmith & Fulham (25 000 960)
Statement Closed after initial enquiries Child protection 10-Jul-2025
Summary: We will not investigate Miss X’s complaint about contact arrangements. This is because there is insufficient evidence of fault causing a significant injustice. The Information Commissioner is better placed to deal with concerns about data protection matters.
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Statement Closed after initial enquiries Charging 10-Jul-2025
Summary: We will not investigate this complaint about the Council incorrectly assisting the Mrs X’s funding assistance needs. This is because there is no evidence that the Council’s calculations caused significant injustice.