Decision search
Your search has 56921 results
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Solihull Metropolitan Borough Council (25 013 413)
Statement Closed after initial enquiries Special educational needs 28-Feb-2026
Summary: We will not investigate this complaint that the Council was at fault in its initial refusal to carry out an Education Health and Care Needs Assessment and in the process of issuing an Education Health and Care plan. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and there are insufficient outstanding matters to warrant our intervention.
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Lincolnshire County Council (25 013 805)
Statement Closed after initial enquiries Special educational needs 28-Feb-2026
Summary: We will not investigate this complaint about the provision of Occupational Therapy for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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London Borough of Enfield (23 020 340)
Statement Upheld Council tax 27-Feb-2026
Summary: Mr C complained about Council’s handling of his council tax charges and how it responded to his concerns and requests. He said this caused him distress and he was overcharged. The Council found its charges had been correct. However, it accepted it had failed to respond in a timely manner and in line with Mr C’s reasonable adjustment request. It apologised and paid him a symbolic payment. We found the Council’s remedy was appropriate to acknowledge the impact its fault had on Mr C, and there was no evidence he had been overcharged.
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London Borough of Enfield (24 012 244)
Statement Upheld Planning applications 27-Feb-2026
Summary: Mr X complained the Council failed to take enforcement action when a neighbouring property was extended and turned into a hotel without planning permission. This caused loss of amenity and distress. There was fault causing injustice when the Council failed to review the enforcement case and contact Mr X when it refused planning permission in April 2024, and when it delayed responding to Mr X’s stage two complaint. The Council agreed to apologise and make a symbolic payment to Mr X to remedy the injustice.
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Transport for London (24 019 258)
Statement Upheld Parking and other penalties 27-Feb-2026
Summary: We will not investigate this complaint about Transport for London’s issue of a penalty charge notice and its failure to cancel the notice. This is because Transport for London has acknowledged its errors and offered Mr X £250, which provides a suitable remedy for the injustice he claims.
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Basildon Borough Council (24 023 375)
Statement Upheld Homelessness 27-Feb-2026
Summary: Ms B complained the Council repeatedly failed to support her with re-housing as a victim of domestic abuse. We upheld the complaint, finding the Council at fault for how it responded to a series of contacts she made between 2022 and 2024. We could not say that this meant Ms B did not receive support with re-housing she should have received. But the resulting uncertainty caused Ms B an injustice as distress. The Council has accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice.
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North Yorkshire Council (25 000 872)
Statement Upheld Special educational needs 27-Feb-2026
Summary: There was no fault in the way the Council handled Ms X’s child’s special education when they could not attend mainstream school. However, the Council is at fault because it did not apologise as it said it would. It has agreed to apologise.
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Faith Home Care Ltd (25 001 551)
Statement Upheld Domiciliary care 27-Feb-2026
Summary: Mr X complained about care Faith Home Care Limited (the provider) delivered to his father, Mr Y. Mr X said this frustrated him and left Mr Y at risk of harm. Mr X suffered an injustice. Mr Y did not suffer an injustice. The provider should apologise to Mr X.
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London Borough of Croydon (25 001 720)
Statement Upheld Homelessness 27-Feb-2026
Summary: The Council was at fault for a four-month delay in carrying out an assessment after Mr X approached the Council as homeless. It also failed to provide interim accommodation whilst it carried out homeless inquiries and issue a main housing duty decision. The Council has agreed to apologise, pay Mr X £1050 and review its procedures to remedy the injustice caused.
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Suffolk County Council (25 002 604)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: Mrs D complains on behalf of Mr A about a Council not complying with the recommendations of a complaints review panel which has led to frustration for him. We will not investigate this complaint as the Council is complying with the recommendations.