Decision search
Your search has 56921 results
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Bolton Metropolitan Borough Council (25 013 705)
Statement Closed after initial enquiries Council tax 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability and the actions of its third-party enforcement agency. This is because some parts of the complaint are late and there are no good reasons to consider it now. Of the parts remaining, there is not enough evidence of fault, in the Council’s actions, to justify investigating.
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Portsmouth City Council (25 013 827)
Statement Closed after initial enquiries Child protection 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. Investigation by the Ombudsman would not achieve a meaningful outcome.
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Cambridgeshire County Council (25 013 924)
Statement Closed after initial enquiries School transport 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to decline a Blue Badge application. This is because there is not enough evidence of fault to warrant our involvement.
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Buckinghamshire Council (25 013 942)
Statement Upheld Special educational needs 09-Mar-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Bury Metropolitan Borough Council (25 014 026)
Statement Closed after initial enquiries Other 09-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision not to manage a collection of waste. This is because any injustice is not significant enough to justify our involvement.
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London Borough of Hounslow (25 014 231)
Statement Closed after initial enquiries Transport 09-Mar-2026
Summary: We will not investigate this complaint about Ms X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.
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East Riding of Yorkshire Council (25 014 403)
Statement Closed after initial enquiries Charging 09-Mar-2026
Summary: We will not investigate Mr X’s complaint about backdated care contributions. There is insufficient evidence of fault to justify investigating.
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London Borough of Ealing (25 014 440)
Statement Upheld Other 09-Mar-2026
Summary: We will not investigate this complaint about replacing adult social care equipment. The Council failed to deal with the request until the Ombudsman’s involvement. But we are satisfied with the actions it is now taking to arrange the equipment, which is what the complainant wanted.
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Birmingham City Council (24 023 161)
Statement Upheld Allocations 09-Mar-2026
Summary: Miss B complained about the Council closing her housing application. We find that the Council failed to clearly explain which documents she had not provided, and what evidence it would accept as proof of her address. This caused Miss B some frustration and inconvenience. The Council has agreed to apologise to Miss B.
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London Borough of Ealing (25 000 503)
Statement Upheld Safeguarding 09-Mar-2026
Summary: Mrs B complained that the Council had not properly investigated safeguarding concerns she raised about the care provided to her mother in a care home. We find that there was no fault in the way the Council carried out its investigations, but there was fault in the Council’s failure to involve Mrs B in the enquiries and in its communications. This left Mrs B with the impression that her concerns were not taken seriously. The Council has agreed to apologise and to carry out a service improvement.