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Brighton & Hove City Council (25 007 185)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council removing his plant from his garden wall. This is because the Council has already taken suitable action to remedy the matter and there is nothing further we would add or recommend were we to also investigate.
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Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to cancel a Penalty Charge Notice. This is because Mrs X had a right of appeal which it would have been reasonable for her to use and the injustice she claims is not significant enough to justify our involvement.
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Sandwell Metropolitan Borough Council (25 007 292)
Statement Closed after initial enquiries Refuse and recycling 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council publishing the incorrect start date for its green waste collection service. This is because the matter has not caused Mrs X any significant personal injustice which is so serious that it warrants an investigation.
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Calderdale Metropolitan Borough Council (23 015 231)
Statement Upheld Assessment and care plan 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Calderdale & Huddersfield NHS Foundation Trust (23 015 231a)
Statement Upheld Hospital acute services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Priory Adult Care (23 015 231b)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Valorum Care Group Plc (23 015 231c)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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West Sussex County Council (24 009 730)
Report Upheld Transport 17-Sep-2025
Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.
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London Borough of Southwark (25 005 954)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because it is reasonable for Miss X to appeal to the Traffic Enforcement Centre at Northampton County Court and to London Tribunals.
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Preston City Council (25 005 985)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because further investigation would not lead to a different outcome.