Decision search
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Redditch Borough Council (23 019 238)
Statement Closed after initial enquiries Managing council tenancies 27-Aug-2024
Summary: We cannot investigate this complaint about a large vehicle parking in a council estate car park. This is because the parking conditions form part of the tenancy agreement and the law prevents us from investigating a complaint which involves a council acting as a landlord.
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Leeds City Council (23 019 487)
Statement Upheld Alternative provision 27-Aug-2024
Summary: Ms X complained the Council failed to provide alternative provision of education for her child while they could not attend school since October 2023. We found fault with the Council failing to provide education for Ms X’s child from 24 November 2023 until 18 December 2023. We did not find fault with the Council’s actions after this point. The Council agreed to apologise to Ms X and pay her £400 for her child’s missed education.
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London Borough of Sutton (23 006 822)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822a)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Epsom and St Helier University Hospital NHS Trust (23 006 822b)
Statement Closed after initial enquiries Hospital acute services 27-Aug-2024
Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.
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Lancashire County Council (24 000 617)
Statement Closed after initial enquiries Parking and other penalties 27-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to withdraw a parking permit zone and the Council’s failure to respond to his correspondence about the matter. This is because there is insufficient evidence of fault.
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Birmingham City Council (24 000 720)
Statement Not upheld Other 27-Aug-2024
Summary: Mr X complains the Council has failed to complete street cleaning in his and surrounding streets. Mr X says this causes a blockage when heavy rain occurs and is very frustrating. We have found no fault in the actions of the Council.
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City of Wolverhampton Council (24 001 006)
Statement Closed after initial enquiries Planning advice 27-Aug-2024
Summary: We will not investigate this complaint about the planning advice the Council gave the complainant and its decision to take enforcement action. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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Broxbourne Borough Council (24 003 065)
Statement Closed after initial enquiries Allocations 27-Aug-2024
Summary: We will not investigate Miss X’s complaint about the medical points awarded to her housing register application. This is because there is insufficient evidence of fault.
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Gloucestershire County Council (24 003 564)
Statement Closed after initial enquiries Other 27-Aug-2024
Summary: We will not investigate this complaint about the way the Council carried out a contract tender exercise. We cannot achieve the outcome the complainant is seeking. Also, it is reasonable to expect the complainant to ask the courts to decide whether the Council has acted unlawfully.