Decision search
Your search has 51783 results
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London Borough of Havering (23 018 649)
Statement Upheld Council tax 26-Aug-2024
Summary: Miss B complained that the Council was preventing her from paying her council tax, because it would not provide a method of payment which did not require a bank account. We have found some fault. The Council has agreed to consider whether Miss B is entitled to a payment card for exceptional reasons and add some information to its website about this alternative.
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Royal Borough of Greenwich (23 008 661)
Statement Upheld Assessment and care plan 26-Aug-2024
Summary: Ms X complained about the way the Council’s reablement team went about assessing her needs in 2022 and about various issues associated with her son’s care and her role as a carer. We found no fault with how the 2022 reablement assessment was conducted. However, we found there was a failure to respond to her complaint in January 2023 and delay in carrying out an investigation into direct payment issues. We recommended an apology and that the council took action. We also recommended both Ms X and the Council considered taking part in mediation.
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Great Yarmouth Borough Council (23 010 557)
Statement Upheld Allocations 26-Aug-2024
Summary: Mr X complains about how the Council assessed his priority for social housing. There was fault by the Council which caused avoidable distress, time, and trouble to Mr X. It also may have caused Mr X a missed opportunity to be allocated social housing that was suitable for him. The Council agreed to apologise, pay a financial remedy, and reconsider Mr X’s application, backdating this as needed. It will also introduce a checklist to ensure it properly records consideration of all factors outlined in its housing allocation policy, when considering housing applications.
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Suffolk County Council (23 021 024)
Statement Upheld Special educational needs 26-Aug-2024
Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for her son within statutory timeframes. We found the Council at fault for significant delays. The Council has now offered a proportionate remedy and we are satisfied this is appropriate to recognise the injustice caused.
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Wychavon District Council (24 001 834)
Statement Closed after initial enquiries Enforcement 26-Aug-2024
Summary: We will not investigate this complaint about a planning application because the injustice does not warrant investigation.
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Cheshire East Council (24 002 182)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Miss X’s complaint about her father’s social worker. She says the social worker failed to keep her up to date with what was happening, failed to give her all the information she needed to make informed decisions, and failed to update her by email as requested. This is because there is insufficient evidence of fault. In addition, the alleged fault has not caused any significant injustice.
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Coventry City Council (24 002 455)
Statement Closed after initial enquiries School admissions 26-Aug-2024
Summary: We will not investigate this complaint the Council wrongly shared personal information about the complainant’s child. The Council has already apologised. Further investigation by the Ombudsman would not lead to a different outcome. We will also not investigate their complaint the Council has failed to provide their child a fulltime education. There is not enough evidence of fault to justify our involvement.
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Suffolk County Council (24 002 498)
Statement Upheld Special educational needs 26-Aug-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Lincolnshire County Council (24 002 781)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.
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Homer Lodge Nursing Home (24 002 781a)
Statement Closed after initial enquiries Residential care 26-Aug-2024
Summary: Mr X complains about the way the Nursing Home cared for his mother, Mrs Y, and her belongings. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mrs Y’s care. It has apologised, made service improvements, and trained its staff to ensure the faults do not happen again. It has also accepted it has lost one of her rings. Further investigation by the Ombudsmen would not achieve anything more.