Decision search
Your search has 51870 results
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London Borough of Lewisham (24 008 488)
Statement Upheld Housing benefit and council tax benefit 28-Aug-2024
Summary: We will not investigate this complaint about the Council suspending Mr X’s housing benefit resulting in rent arrears. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has reinstated Mr X’s housing benefit so there is no worthwhile outcome achievable.
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Brighton & Hove City Council (24 008 690)
Statement Closed after initial enquiries Refuse and recycling 28-Aug-2024
Summary: We will not investigate Mr B’s complaint that his wall has been damaged by Council refuse collectors. This is because it is reasonable for Mr B to take the Council to court.
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Test Valley Borough Council (24 008 821)
Statement Closed after initial enquiries Planning applications 28-Aug-2024
Summary: We cannot investigate this complaint from a parish council about the Council’s handling of a planning application. This is because we cannot investigate complaints made by public bodies such as parish councils.
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Kent County Council (24 005 395)
Statement Closed after initial enquiries Disabled children 28-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s child. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (23 013 598)
Statement Upheld Safeguarding 27-Aug-2024
Summary: Ms D complains about faults in the Council’s safeguarding investigation into her mother’s injury. We find fault by the Council regarding its handling of the investigation. It has agreed a remedy.
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Derby City Council (23 014 952)
Statement Not upheld Rights of way 27-Aug-2024
Summary: Mr X complained the Council failed to publicly consult on the resurfacing of a local bridleway and failed to carry out his requested reasonable adjustments. We have ended this investigation because the injustice is not significant enough to justify our involvement and there is nothing worthwhile we can achieve by pursuing this matter further.
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London Borough of Merton (23 015 226)
Statement Upheld Special educational needs 27-Aug-2024
Summary: Miss D complained her child had not received access to a full-time education since January 2023. We upheld the complaint finding some fault in the extent of alternative provision made for Miss D’s child while out of school. Also, for its response when Miss D complained about specific incidents in January 2024. We considered these faults led to some distress for Miss D and some loss of education provision for her child. The Council accepted these findings. At the end of this statement we set out the action it has agreed to take to remedy this injustice and improve its services.
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Derbyshire County Council (23 015 602)
Statement Upheld Safeguarding 27-Aug-2024
Summary: MX complained about the Council’s response to complaints about care provided to their mother. MX says they suffered significant distress about their mother’s care and uncertainty about the outcome. We have found fault by the Council in some of its communication but consider the agreed action of an apology and further contact with MX provides a suitable remedy.
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Wiltshire Council (23 016 428)
Statement Upheld Child protection 27-Aug-2024
Summary: Mr and Mrs X complained about the Council’s actions with a safeguarding referral it received about their child. They said it inappropriately acted with prejudice and on an untrue view of their religion. We did not find fault with the Council’s decision making process. We are satisfied with the Council’s apology with some fault it identified, and this is appropriate for the injustice it caused.
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Four Seasons Health Care (JB) Limited (23 016 524)
Statement Upheld Residential care 27-Aug-2024
Summary: Miss X complains about the care provided to her deceased partner Mr Y. Park House Care Home ran out of his prescribed antibiotic, he got an infection and three days later sadly died. We found indications of fault; staff did not keep accurate records, so I do not know what happened. We cannot remedy the injustice to Mr Y so we recommended and Four Seasons agreed to apologise, make service improvements and a symbolic payment to remedy the injustice to Miss X.