Decision search
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London Borough of Bromley (24 017 764)
Statement Upheld Special educational needs 23-Oct-2025
Summary: Mrs X complained the Council failed and delayed issuing her child, Y’s final Education, Health and Care (EHC) Plans following annual reviews in 2023 and 2024. She also complained the failures caused Y to miss provision that could have supported their progression. We found delays in the EHC Plan review process; this is fault resulting in delayed appeal rights and avoidable frustration, distress, uncertainty and educational opportunity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Suffolk County Council (24 018 288)
Statement Upheld Safeguarding 23-Oct-2025
Summary: Mr X complained about the standard of the care the Council commissioned care home provided to his late wife. He also complained about the Council’s handling of the retrospective safeguarding enquiry. We find the Council was at fault for its delays in completing the retrospective safeguarding enquiry and review and for its failure to keep Mr X properly updated. The care home was at fault for failing to follow its falls policy, its record keeping and for how it handled Mr X’s wife’s food and fluid intake. These faults caused Mr X uncertainty, distress and upset. The Council has agreed to apologise to Mr X, make a payment to him and implement service improvements.
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London Borough of Hillingdon (25 006 949)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about the Council changing its housing allocations policy which Mr X says has affected his housing application priority. There is insufficient evidence of fault which would warrant an investigation.
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Watford Borough Council (25 007 174)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about a change in priority date for housing as it is unlikely we will find fault by the Council.
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Essex County Council (25 007 487)
Statement Closed after initial enquiries Transport 23-Oct-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful application for a blue badge. This is because there is not enough evidence of fault to justify an investigation.
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Cumberland Council (25 007 594)
Statement Closed after initial enquiries Safeguarding 23-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council not properly addressing his neighbour’s care and support needs and not taking appropriate action to address their anti-social behaviour. This is because there is insufficient evidence of fault by the Council, a further investigation would not lead to a different outcome and Mr X does not have consent to complain on behalf of his neighbour.
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Walsall Metropolitan Borough Council (25 007 949)
Statement Closed after initial enquiries Other 23-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Essex County Council (25 005 721)
Statement Upheld Special educational needs 23-Oct-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (25 006 257)
Statement Upheld Special educational needs 23-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Reading Borough Council (25 006 368)
Statement Closed after initial enquiries Parking and other penalties 23-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to issue her a penalty charge notice. This is because Ms X could have appealed to the tribunal about the matter.