Decision search
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Kirklees Metropolitan Borough Council (24 020 359)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Mrs B complained about the way the Council dealt with her son’s special educational needs. We found the Council delayed issuing an education, health and care plan, causing a delay to her appeal rights. The Council has agreed to apologise and make a symbolic payment to remedy this.
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Southend-on-Sea City Council (24 021 686)
Statement Closed after initial enquiries Charging 22-Oct-2025
Summary: We will not investigate Mr X’s complaint about his father being charged for his care home placement. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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North Yorkshire Council (24 021 900)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Mr B complained that the Council delayed in completing an Education, Health and Care (EHC) needs assessment and issuing an EHC Plan for his son C. He also complained that the Council did not make any alternative educational provision for C during this period. We found fault causing injustice. The Council has agreed to apologise to Mr B and C and make a symbolic payment of £2250.
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Sheffield City Council (24 023 339)
Statement Upheld Transport 22-Oct-2025
Summary: The Council failed to properly consider relevant medical information when assessing Mr X’s application for a blue badge. Consequently, Mr X suffered unnecessary worry, stress and inconvenience.
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Wyre Forest District Council (24 023 465)
Statement Closed after initial enquiries Enforcement 22-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault to justify investigating.
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Bracknell Forest Council (25 000 836)
Statement Closed after initial enquiries Safeguarding 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s response to safeguarding referrals, false information on Mr X’s file and an officer’s telephone contact with Mr X. Further investigation by us would not change the outcome.
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Suffolk County Council (25 001 295)
Statement Upheld Assessment and care plan 22-Oct-2025
Summary: Mrs X complains on behalf of her late father, Mr Y, about the process the Council followed to decide to withdraw reablement in December 2024. Mrs X also complains about the Council’s decision of early March 2025 not to provide reablement. Mrs X also says the Council failed to respond to her complaint. Mrs X says this caused both her and Mr Y distress. We have found fault in the Councils failure to respond to Mrs X’s April complaint. We do not recommend any remedy.
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Buckinghamshire Council (24 012 873)
Statement Upheld Special educational needs 22-Oct-2025
Summary: There was delay in completing a phase transfer review of an Educational, Health and Care Plan and fault in the way a Council transferred the Plan to a new authority when Y moved home. This caused unnecessary time, trouble, distress and Y missed out on three weeks of college. The Council will apologise, make a symbolic payment and service improvements. The complaint is upheld.
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Kent County Council (24 016 694)
Statement Not upheld Special educational needs 22-Oct-2025
Summary: There was no fault by the Council. There was no obligation to consider Ms X’s request for a personal budget because Y’s Education Health and Care Plan was not being reviewed. The Council advised Ms X how to apply for free school meals, which she is now receiving and secured special educational provision by putting in place tuition. This is in line with its legal duty.
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Northumberland County Council (24 016 778)
Statement Upheld Special educational needs 22-Oct-2025
Summary: The Council was at fault for taking too long to assess Mrs X’s child, W, for an Education, Health and Care Plan and for failing to give a potential school for W accurate information about their needs. This meant W missed out on some special educational provision they should have had. To remedy W’s injustice, the Council will apologise, make a symbolic payment and issue a staff reminder.