Decision search
Your search has 55884 results
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Wiltshire Council (24 018 755)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Ms F complained the Council failed to deliver her daughter’s (Y) education as set out in her Education, Health and Care Plan, provided insufficient alternative provision, and communicated poorly. We did not find fault by the Council in how it reached its views about Y’s education and the amount of alternative provision it offered. It was at fault for some poor communication, which caused Ms F some distress and uncertainty. The Council agreed to apologise to acknowledge the impact this had on Ms F.
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North Yorkshire Council (24 019 401)
Statement Upheld Enforcement 27-Oct-2025
Summary: Mrs X complained about the Council’s handling of her report of a breach of planning control near her home. We found no fault in how the Council decided not to take enforcement action. But there was fault in both the Council’s poor communication with Mrs X and its complaints handling. To address the avoidable frustration and time and trouble caused by those faults, the Council agreed to apologise and make a symbolic payment to Mrs X.
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Suffolk County Council (25 006 987)
Statement Closed after initial enquiries Transport 27-Oct-2025
Summary: We will not investigate this complaint about Mr X’s blue badge application. There is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Waltham Forest (25 007 142)
Statement Closed after initial enquiries Homelessness 27-Oct-2025
Summary: We will not investigate this complaint about the Council’s offer of temporary accommodation which Miss X says was unsuitable. It was reasonable for Miss X to challenge the decision by way of a review and further appeal to the County Court.
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Royal Borough of Kingston upon Thames (25 007 239)
Statement Closed after initial enquiries Council tax 27-Oct-2025
Summary: We will not investigate this complaint about a council tax summons. This is because there is insufficient evidence of fault by the Council to warrant an investigation, and further investigation would not lead to a different outcome.
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London Borough of Southwark (25 007 733)
Statement Closed after initial enquiries Local welfare payments 27-Oct-2025
Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.
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Buckinghamshire Council (25 008 187)
Statement Closed after initial enquiries Licensing 27-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a licensing hearing. This is because it would be reasonable for Mr X to appeal the Council’s decision so the law says we should not investigate.
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London Borough of Barnet (25 008 388)
Statement Closed after initial enquiries Special educational needs 27-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the content of an Education Health and Care Plan. This is because Mrs X has used her right of appeal against the Council’s decision.
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Westminster City Council (25 005 837)
Statement Closed after initial enquiries Allocations 27-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mrs X’s housing allocation. There is insufficient evidence of fault and injustice to justify an investigation.
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Sefton Metropolitan Borough Council (25 006 185)
Statement Closed after initial enquiries Child protection 27-Oct-2025
Summary: We will not investigate most of Mr X and Ms Y’s complaint about how the Council responded to a safeguarding referral because there is insufficient evidence of fault. We cannot investigate how Ms Y’s educational establishment made the referral because the Council is not responsible for the matters complained about.