Decision search
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Sheffield City Council (24 016 110)
Statement Closed after initial enquiries Antisocial behaviour 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his noise complaint. This is because there is no worthwhile outcome achievable by our investigation.
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Manchester City Council (24 023 402)
Statement Upheld Special educational needs 29-Oct-2025
Summary: The Council was at fault for a delay in deciding Mrs X’s son’s special educational needs support, for failing to deliver all of the support, and for failing to properly look into Mrs X’s complaint that the support was not being delivered. This likely caused Mrs X and her son distress. The Council has agreed to apologise, to make symbolic payments to recognise their injustice, and to improve its service.
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Fylde Borough Council (25 000 026)
Statement Not upheld Antisocial behaviour 29-Oct-2025
Summary: We have discontinued our investigation of this complaint about the Council’s decisions on allegations of anti-social behaviour. This is because we could not add anything meaningful to the Council’s own investigation.
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Statement Upheld Allocations 29-Oct-2025
Summary: The Council was at fault because it delayed processing a review of its decision to refuse the complainant a place on the housing register. This did not make a difference to the outcome of its eventual decision, but the Council has agreed to formally apologise and offer the complainant a financial remedy to reflect her distress. There was no fault in the way the Council subsequently decided to refuse the review.
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London Borough of Hillingdon (25 001 289)
Statement Upheld Homelessness 29-Oct-2025
Summary: Mr X complained the Council failed to support him in securing private rented accommodation when he was homeless. The Council was at fault. It failed to keep his Personal Housing Plan (PHP) under review and failed to communicate effectively with him causing Mr X avoidable frustration. The Council agreed to apologise to Mr X and review his PHP.
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Stockport Metropolitan Borough Council (25 002 152)
Statement Closed after initial enquiries Assessment and care plan 29-Oct-2025
Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.
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Stockport NHS Foundation Trust (25 002 152a)
Statement Closed after initial enquiries Hospital acute services 29-Oct-2025
Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.
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Kent County Council (25 002 503)
Statement Closed after initial enquiries Child protection 29-Oct-2025
Summary: We will not investigate Miss X’s complaint about a social worker’s actions as Social Work England is better placed. We cannot investigate an officer’s court report.
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London Borough of Bromley (25 006 997)
Statement Closed after initial enquiries Licensing 29-Oct-2025
Summary: We will not investigate this complaint about how the Council responded when Mr Z reported a person selling animals. There is not enough evidence of fault to justify investigating, and any personal injustice to Mr Z is not significant enough to justify our involvement.
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Kent County Council (25 007 176)
Statement Closed after initial enquiries Child protection 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s children services’ actions. It is unlikely we would find he has been caused any significant injustice directly by Council fault which justifies an investigation.